White Sands Beach House - front de mer + studio séparé + animaux acceptés

Thank you for your lovely review! We’re so pleased the home was a perfect fit for your family holiday and that the separate room, well-equipped kitchen, and pantry supplies made your stay more comfortable. It’s wonderful to hear you had a great time together, and we’d love to welcome you back again! - PHH Team

Hi David! Thank you so much for your high star rating. We really appreciate it! - PHH team

Chris was wonderful to host, great clear communication and treated the property with respect and care :) Kindest regards, Holly, property manager PRESTIGE HOLIDAY HOMES

Hi Pauline! Thank you for your feedback. We’re glad to hear you found the house family-friendly and the yard secure. We’re sorry to hear that some expected items were missing during your stay, particularly essentials like cleaning supplies and basic kitchen and bathroom consumables. We understand how this would have impacted your experience, especially given the expectations for a fully equipped property, and we’ll be reviewing this to ensure clearer standards and better provisioning moving forward. We appreciate you staying with us and sharing your thoughts—it helps us improve. - PHH Team

Thank you so much Gerard for taking great care of the property, we loved hosting you and for your polite communications with me in the lead up to your stay. Hope to see you again soon! Holly, property manager for WHITE SANDS, Prestige Holiday Homes

We love you and your wonderful review, Lana. This means the world to us. It has been an absolute pleasure hosting and serving you. See you again soon!

Hi Julie, Thank you so much for your glowing review! We're thrilled to hear that your birthday gathering was such a success and that you enjoyed the location and amenities of white Sands Beach House. We strive to provide a memorable experience for all our guests and we can't wait to have you back soon!

Thank you for choosing our accommodation, Shayne. We are thrilled to be a part of your special celebration. It has been an absolute pleasure hosting and serving you. Until next time.

Hi Debra, Thank you for giving us a 5-star rating! We are sorry if your request for beds was not followed. Rest assured that we will share your feedback with the appropriate team. It has been a pleasure hosting you!

Thank you for your feedback. We arranged for both an inspection officer and our handyman to attend the property on the same day the concerns were raised, and all noted items were promptly addressed. In regard to the kitchenware, a small number of items are allocated to the front self-contained unit. As both the main house and unit share the same set, it appears a previous guest may have returned some items to the main house, which can occasionally occur. We have not previously experienced any issues with guests accessing the walk-in pantry. It appears this may have been related to difficulty operating the cabinet rather than access itself. The recycling bins had unfortunately been damaged, likely due to being struck, and were collected and replaced by Sunshine Coast Council within two days. Given the property’s location on sand dunes, combined with recent heat, humidity, and rainfall, some wildlife activity (including ants) can occur. We provide ant spray onsite and maintain regular annual pest control treatments to manage this as best as possible.

Hi Anna, we are sad about your negative experience. It is never good to receive feedback like this as we always aim to make your stay as comfortable as possible. We reviewed your booking and are glad to see that a ticket was created to attend to the issues you reported during your stay. Our properties are self-catered. A welcome pack is provided on arrival but apart from that, items are to be purchased by the guests. Rest assured that your remarks have been escalated and we will be following this up to avoid recurrence. We hope to serve you better in the future.