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Superheroes 10 BR's Villa w Private Pool With Awesome Leisure Options

Galerie photos de l’hébergement Superheroes 10 BR's Villa w Private Pool With Awesome Leisure Options

Un espace piscine doté de chaises longues et d’un panier de basketball, le tout entouré d’une structure de toit transparente.
Un salon moderne avec un canapé d’angle, une table basse et un téléviseur fixé au mur.
Une pièce équipée d’une table de billard, d’un baby-foot et d’un téléviseur fixé au mur.
Une chambre avec des lits superposés, un bouclier du Capitaine America et un écran de télévision.
Une chambre à coucher avec un lit, des tables de chevet, une chaise et un ventilateur de plafond.

Avis voyageurs

9,0 sur 10
Merveilleux

Points forts

  • Équipement de plage
    Une perle rare : équipement de plage prêt à l’emploi pour vos journées au bord de la mer.

Équipements populaires

  • Bain à remous sur place
  • Patio
  • Piscine privée
  • Chiens acceptés
  • Jouets
  • Centre de fitness sur place

Découvrir la zone

Afficher la carte
Davenport, FL
  • Place, Posner Village
    ‪7 min en voiture‬
  • Place, Parcours de golf Reunion Resort
    ‪8 min en voiture‬
  • Place, ChampionsGate Golf Club
    ‪8 min en voiture‬
  • Airport, Orlando, Floride (MCO-Aéroport international d'Orlando)
    ‪37 min en voiture‬

Chambres et lits

10 chambres (24 personnes)

Chambre 1

1 très grand lit

Chambre 2

1 très grand lit

Chambre 3

2 lits doubles

Chambre 4

4 lits 1 place

Chambre 5

2 lits 1 place

Chambre 6

1 très grand lit

Chambre 7

2 grands lits

Chambre 8

1 très grand lit

Chambre 9

1 très grand lit

Chambre 10

1 très grand lit

11 salles de bain, 1 WC avec lavabo

Salle de bain 1

Savon · Serviettes fournies · Baignoire · Toilettes · Shampoing · Sèche-cheveux

Salle de bain 2

Savon · Serviettes fournies · Toilettes · Douche uniquement · Shampoing · Sèche-cheveux

Salle de bain 3

Savon · Serviettes fournies · Toilettes · Douche uniquement · Shampoing

Salle de bain 4

Savon · Serviettes fournies · Baignoire ou douche · Toilettes · Shampoing

Salle de bain 5

Savon · Serviettes fournies · Toilettes · Douche uniquement · Shampoing · Sèche-cheveux

Salle de bain 6

Savon · Serviettes fournies · Baignoire · Toilettes · Shampoing · Sèche-cheveux

Salle de bain 7

Savon · Serviettes fournies · Toilettes · Douche uniquement · Shampoing · Sèche-cheveux

Salle de bain 8

Savon · Serviettes fournies · Toilettes · Douche uniquement · Shampoing · Sèche-cheveux

Salle de bain 9

Savon · Toilettes · Douche uniquement · Shampoing · Sèche-cheveux

Salle de bain 10

Savon · Serviettes fournies · Toilettes · Shampoing · Sèche-cheveux

Salle de bain 11

Savon · Serviettes fournies · Baignoire · Toilettes · Shampoing

Salle de bain 12

Savon · Serviettes fournies · Toilettes · Douche uniquement · Shampoing · Sèche-cheveux

Espaces

Terrasse en bois ou patio
Cuisine
Bureau
Coin salle à manger séparé
Aire de jeux extérieure
Salle à manger
Lock

Protégez vos paiements : réservez toujours sur Abritel.

N’acceptez jamais les demandes suspectes et utilisez toujours les moyens de réservation offerts sur notre site ou notre appli. Si une personne vous demande de réserver ou de payer directement auprès d’elle avant que vous effectuiez votre réservation sur Abritel, veuillez ne pas lui répondre et nous le signaler.
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Intérieur
Luxueuse villa privée avec chambres à thème Disney et piscine privée
Complexe Solterra
  • Piscine
  • Bain à remous
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9.6 sur 10, Exceptionnel, (47 avis)
Luxueuse villa privée avec chambres à thème Disney et piscine privée

À propos du quartier

Davenport

Dans le quartier Complexe Solterra à Davenport, vous trouverez cette maison de vacances près de parcs de loisirs. Les célèbres Vieille ville et Disney Springs® valent le détour si une mission shopping est à l'ordre du jour. Les boutiques ne sont pas votre tasse de thé ? Tournez-vous plutôt vers les non moins emblématiques Parc à thème Disney's Animal Kingdom® et Disney's Hollywood Studios®. Vous voyagez avec des enfants ? Ne manquez pas l'agréable Parc à thème Epcot®. Découvrez également l'illustre ESPN Wide World of Sports Complex. La région séduira incontestablement les amoureux de sport nautique, qui pourront s'essayer à différentes activités telles que le tubing sur l'eau et la natation, tandis que les amateurs de sorties au grand air opteront plutôt pour les balades en vélo.
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Carte
Davenport, FL

À proximité

  • Posner Village - 7 min en voiture - 8.1 km
  • USA Water Ski & Wake Sports Foundation Hall of Fame Museum - 7 min en voiture - 8.7 km
  • Parcours de golf Reunion Resort - 8 min en voiture - 7.1 km
  • ChampionsGate Golf Club - 8 min en voiture - 7.1 km
  • Providence Golf Club - 9 min en voiture - 8.3 km

Comment se déplacer

  • Gare de Kissimmee - 25 min en voiture
  • Aéroport de Kissimmee Gateway (ISM) - 27 min en voiture

Restaurants

  • ‪Wawa - ‬12 min en voiture
  • ‪McDonald's - ‬13 min en voiture
  • ‪Dutch Bros Coffee - ‬13 min en voiture
  • ‪McDonald's - ‬13 min en voiture
  • ‪7-Eleven - ‬13 min en voiture

Foire aux questions

L'hébergement Superheroes 10 BR's Villa w Private Pool With Awesome Leisure Options dispose-t-il d'une piscine ?

Oui, cet hébergement vous propose une piscine extérieure. Parmi les différents bassins de l'hébergement, on trouve une piscine chauffée.

Les animaux domestiques sont-ils admis dans l'hébergement ?

Oui, cet hébergement accepte les chiens (max. 2) ne dépassant pas 23 kg chacun.

À combien s’élèvent les frais de parking ?

Un parking est disponible sur place.

Quelle est l'heure d'arrivée à l'hébergement Superheroes 10 BR's Villa w Private Pool With Awesome Leisure Options ?

Les arrivées sont prévues à partir de 16 h 00.

Quelle est l'heure de départ de l'hébergement Superheroes 10 BR's Villa w Private Pool With Awesome Leisure Options ?

Le départ a lieu à 10 h 00.

Où se situe l'hébergement ?

Les familles apprécieront cette maison de vacances du quartier de Davenport se trouvant à moins de 10 km des sites suivants : ChampionsGate Golf Club, Posner Village et Providence Golf Club. White Heron Golf Club et USA Water Ski & Wake Sports Foundation Hall of Fame Museum sont également à 10 km de distance.

Avis

9,0

Merveilleux

Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 26 avis sur 37.
Note des voyageurs de 8 (Bien), d’après 5 avis sur 37.
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 37.
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 37.
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 37.

9,2/10

Propreté

9,6/10

Arrivée

9,6/10

Communication

9,4/10

Emplacement

9,8/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Very nice home

Definitely staying here again in the future! Hosts were responsive and were very glad to help if we needed anything. Gorgeous, spacious, and close to shopping areas!
Séjour de 2 nuits en février 2020
Réponse de VrboOwner le 21 oct. 2021
Joseph, we look forward to having you back!
Avis vérifié

8/10 Bien

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Family Reunion

We all enjoyed our stay! There were a few issues but nothing we couldn’t deal with while staying there!
Séjour de 5 nuits en juillet 2021
Réponse de VrboOwner le 17 nov. 2022
Greetings Tisha! Thank you so much for staying with us at Villatel, we are so glad you enjoyed your stay! We sincerely apologize for the issues during your stay, and please rest assure we will be coaching and training our team to correct our mistakes moving forward! Please come back and see us again, you are always welcome at Villatel!
Avis vérifié

8/10 Bien

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Everything was great except the hot tub wasn’t working properly. Even after the repair crew left it wouldn’t heat up. Needs maintenance!
Séjour de 4 nuits en mars 2026
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Lovely house

The house was wonderful with lot of room and space and fun things to do. Definitely will come back!
Séjour de 2 nuits en mars 2020
Réponse de VrboOwner le 26 juin 2020
Thanks Nathan, hope you decide to stay with us again! :)
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Loved the clubhouse and home!

The location was also great! We spent time at the clubhouse for swimming, the Lazy River, and dinner. At home, we played games, watched movies on a huge movie screen (kids loved seeing the Lion King up close lol), and genuinely had a great time together!
Séjour de 2 nuits en mars 2020
Réponse de VrboOwner le 26 juin 2020
Thanks Mike, hope you decide to stay with us again! :)
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Clean and beautiful

Awesome home that Villatel provided! Everything is 100% cleaned out in between renters. We had an amazing stay! The house was beautiful and comfortable for a group of 18 people
Séjour de 2 nuits en janvier 2020
Réponse de VrboOwner le 11 nov. 2021
Alexander, we are so glad you were pleased with the home. We hope to see you again in the furture!
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Comfy, beautiful home

Villatel was very prompt and professional. Their home is amazing! Me and my entire family were very comfortable and enjoyed every minute of our stay. We’ll definitely return next year.
Séjour de 2 nuits en janvier 2020
Réponse de VrboOwner le 26 oct. 2021
Samuel, thank you for the review. We're so glad you enjoyed your stay!
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Large space for office team

Great home for our small corporate retreat. We used the dining room for group meetings and the interent worked well with 10 people using phones/laptops/etc. Everyone on my team reported having a really nice time!
Séjour de 1 nuit en décembre 2021
Réponse de VrboOwner le 21 févr. 2022
Thank you for a great review, Fred! We are so happy to hear you all enjoyed your stay. Hope to host you again!
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Amazing house!!

The house was beautiful, exactly as advertised. The check in process was seamless, and the property manager was super responsive. The kids loved the arcade and everyone wanted to hang out in the movie theater at night. Beyond that, we were in the pool constantly. I would definitely stay here again and I would highly recommend it!!
Séjour de 4 nuits en août 2022
Réponse de VrboOwner le 8 nov. 2022
Hello Britt! We are so happy to hear that yourself and your guests enjoyed your stay at Villatel. Please come and visit us again soon!
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Best ever!

Hands down the best BnB I've stayed in thus far. Jen from Villatel answered all of our questions so quickly! Gorgeous home (pictures don't do it justice) it's perfect for a large family! The location was superb as well, various restaurants & stores in close proximity. I'd return every year if I could!
Séjour de 2 nuits en janvier 2020
Réponse de VrboOwner le 26 oct. 2021
Spencer, we love to hear when our guests are pleased with their experience. We strive to make sure all our guests have a relaxing, enjoyable time in our homes. We do hope you'll think of us at the time of booking your next vacation!
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Beautiful

This home exceeded my expectations!! It has two laundry rooms!! Two refrigerators!! Two dishwashers!! That is so useful when there are 15 people in the home!!! It is as beautiful as the pictures!! Would definitely stay again!!
Séjour de 7 nuits en février 2021
Réponse de VrboOwner le 20 oct. 2021
Lisa, thank you for your lovely review. We would love to have you back!
Avis vérifié

2/10 Horrible

Les points forts : Arrivée et emplacement
Les points faibles : Propreté et exactitude de l’annonce

Gravely disappointed traveler

Not good at all I regret booking a second home for the following week in the same resort.
Séjour de 7 nuits en août 2021
Réponse de VrboOwner le 19 oct. 2021
Thank you for your feedback, Yolanda! We’re so sorry that you were left feeling this way. That’s not what we want for any of our guests! We’re happy to report that we’ve recently hired our own Villatel maintenance team, obtained new housekeeping, and a new pool company who will focus solely on our homes only. This will help cut back on the any inconsistency or issue that may have occurred in the home during your stay. We hope you decide to give us another try now that we fully manage our homes independently!
Avis vérifié

8/10 Bien

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

The pictures really doesn't do this place justice.

The entire house was beautiful! Everything was Great. One of the couches had a tear and a couple of the door handles were loose and fell but I notified the property to ensure they were aware. The game room great, oh and we have the high score on the basketball game by the way, but some of the games didn't work. Other that that the house was great
Séjour de 4 nuits en mai 2021
Réponse de VrboOwner le 20 oct. 2021
Adama, yay on that high score! You'll have to return to remain the reigning champs!!
Avis vérifié

6/10 Satisfaisant

Les points forts : Propreté, arrivée, communication et exactitude de l’annonce
Les points faibles : Emplacement

Not great for visiting Disney

House was overall good. Lots of fun games. However, not minutes from Disney. Somedays took us over an hour with traffic. Drive to and from parks was awful most days. Neighborhood was literally strewn with trash. I cleaned up front yard on first day. Pool was green and gross and took them 2.5 days to come clean. It had hair and hair extension floating in it when we got there. Pool company said had not been cleaned in one month. Disappointed in this stay.
Séjour de 7 nuits en juillet 2021
Réponse de VrboOwner le 20 oct. 2021
Kelly, thank you for your review. we are happy you and your family were able to enjoy the home. While Disney is about 15 miles from the resort, traffic really does depend on the time of day. We're so sorry you had to encounter heavy traffic on your days to the park. We are also pleased to inform you that we’ve recently hired our own Villatel management team, which includes new maintenance, new housekeeping, and a new pool company who will focus solely on our homes. This will help cut back on the inconsistencies that occurred in the home during your stay. We do hope you give us another try when you plan your next vacation!
Avis vérifié

4/10 Médiocre

Les points forts : Emplacement et exactitude de l’annonce
Les points faibles : Propreté, arrivée, communication

Corporate House

We travel often as big family, so finding a comfortable home is so important for us to spend time together. The issues...After agreeing to let us check-in early at 3pm, we arrived at 4pm, to find the cleaning crew there and telling us it would be another 4hrs for before they would finish. We had small children, breastfeeding Moms, elderly grandparents, etc that had been traveling all day. I tried to ask the associate about this situation and they proceeded to yell at me about the need to wait for the house to get cleaned. Once in the house the AC was not working which they came to fix in the late evening, but the house (due to the size, I guessing) did not cool down fully until at least 6hrs later. There were so many maintenance issues; broken doors hanging off the hinges, the curtains were falling off the rails, the transition piece at the top of the steps came off and had exposed nails (which a few people got scrapes from), the media room seats did not recline and were ripped w/ exposed stuffing and smelled so musty. After all that "cleaning" the house was still not that clean. There were dust bunnies underneath most areas, the comforters had disgusting stains, so they just threw clean duvets over them. And lastly but most importantly it had roaches in the house. The kids kept coming screaming they saw another one. We unfortunately stayed b/c everyone came from different states and some have handicaps, so moving 18 people somewhere else wouldn't have worked.
Séjour de 7 nuits en juin 2023
Réponse de VrboOwner le 1 août 2023
“I am sorry you did not have a stellar stay in our home. Feedback such as yours, is crucial to continue to grow and correct our service failures. We appreciate you bringing these items to our attention so we can assure this never happens again.”
Avis vérifié

6/10 Satisfaisant

Les points forts : Arrivée, communication, exactitude de l’annonce
Les points faibles : Emplacement

22 family reunion

Inside this house was perfect for our large family. The rooms are all beautiful. However, the parking is a nightmare. They said we could have 4 vehicles but only 2 fit in the driveway. We were told to park in the designated places in the road but there are none close to this house and they were all full anyway, so having NO choice we parked 1 in front of the house on the road. It was towed around 3am!
Séjour de 6 nuits en juillet 2022
Réponse de VrboOwner le 18 janv. 2023
Thank you so much for the review. We are certainly delighted to hear that your stay with us was pleasant and that you and your family had a great time with the exception of the parking issues in which we certainly do apologize for. We value your feedback and are working on improving every day. Again, thank you for choosing Villatel for your vacation needs and hope to see you again in the near future!
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

House was great, however, Resort needs some improvements.

The Marvel house we rented for the week was great. Definitely a lot of space for our large family. The only thing I wish was that we could control the thermostat. The house seemed a bit warm in my opinion, especially when your out in the Florida heat all day. The upstairs could have definitely been cooler. We actually went out and bought fans. As far as the Resort as a whole, I think they can do better. They have so many homes that fit such large groups, they can do better on the parking situations OR don’t have cars towed for not being parking in between “2 white lines”. I had my rental car towed my last night there because the car was parked out front of the house perfectly fine, not blocking the sidewalk or a driveway. Apparently they only tow vehicles overnight, which is what the towing company told me. Strange though because when you drive through that place during the day, cars are parked all kinds of crazy and blocking driveways. Not to mention if you don’t get a spot in the driveway, you have to park like three blocks away. Very nice house, but disappointed in the resort itself.
Séjour de 7 nuits en juillet 2022
Réponse de VrboOwner le 18 janv. 2023
Hello Jen, Thank you so much for the review. We are certainly delighted to hear that your stay with us was pleasant and that you and your family had a great time with the exception of the parking issues in which we certainly do apologize for. We value your feedback and are working on improving every day. Again, thank you for choosing Villatel for your vacation needs and hope to see you again in the near future!
Avis vérifié

8/10 Bien

Les points forts : Propreté, arrivée, communication et exactitude de l’annonce
Les points faibles : Emplacement

ALMOST PERFECT!

starting off the Home it’s self is amazing! major issues with parking and Internet we first arrive to the home on Friday the Main TV cannot connect properly to the Internet some of the other ones in the other bedrooms were connecting fine but as the days went on we basically spent a whole vacation with little to no Internet !all of these TVs are all set up to stream from Netflix and etc. Just imagine having a home theater and 10 kids you can’t entertain with a television. I did call customer service and the attendant I spoke with by the name of John was more than happy to offer service assistance a technician came out he got the Internet back up he took a picture to show that the TV was working are we also had some AC problems he went upstairs to take a look at the AC came back down and told us that he needed to go get a part while he was still in the home Internet went back out again that technician never returned. They also said that there was a storm that knocked their Internet out but the storm did not come until Saturday this was well into Friday before the storm that the Internet was still acting up we wind up finding out on our last day of our vacation about 10:30 PM that the Internet has a throttle on it so you can’t stream and watch all TVs and Internet at the same time in this home as well as cell phone service was completely unavailable for Guest spotty constantly! OK so on to parking this subdivision only allows five vehicles five parking passes we were told in advance that we could have visitors come on they were just going to need to have a pass once we got to the gate that was not it each security guard had a different type of procedure they wanted you to do as far is checking in and having a guest pass we were turned around 3 to 4 times for guest who were just coming to the home to visit needed a pass to even enter the property .I think everyone needs to be on the same page which they are not . There is additional parking but it’s first come first serve and if you don’t have one for your guest then you’re gonna have to park maybe 2 to 3 blocks over from the house or wherever they can possibly find a free parking space or risk being towed !! The driveways in the homes only accommodate two vehicles that’s it. But it does not make sense to rent a home that sleeps 24+people but you only have five vehicles. That’s just my opinion! Overall the home is amazing
Séjour de 3 nuits en juin 2022
Réponse de VrboOwner le 18 janv. 2023
Hello Sabreen, Thank you so much for the kind review and the feedback which we take very seriously and strive to improve on. We are delighted to hear that your stay with us was pleasant in spite of the minor issues incurred. Again, thank you for choosing Villatel for your vacation needs and hope to see you again in the near future!
Avis vérifié

10/10 Excellent

Les points forts : Propreté, communication, emplacement et exactitude de l’annonce

Great family house

After initial glitch with door code not working, had timely response from management company so rest of week was wonderful. House is great for kids and adults kids loved the theme rooms, arcade rm and movie room; adults loved everything! Pool area spacious and used daily. Nice to have 2 dishwashers and refrigerators, plenty of dishware too. Large pool and water slide in resort common area a big hit too. All in all, would highly recommend!
Séjour de 6 nuits en avril 2022
Réponse de VrboOwner le 18 janv. 2023
Hello Judy, Thank you so much for the kind review. We are certainly delighted to hear that your stay with us was pleasant and that you and your family had a great time. Again, thank you for choosing Villatel for your vacation needs and hope to see you again in the near future!
Avis vérifié

6/10 Satisfaisant

Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce

Family Vacation

The over all experience was good. I did feel the house carpet needs a major cleaning or replaced. The walls along the staircase and hall needs repainted also.
Séjour de 7 nuits en février 2022
Réponse de VrboOwner le 17 janv. 2023
Hello Linda, Thank you for review and we are delighted to hear that you and your family had a positive experience during your stay with us in spite of the minor issues. We certainly thank you for your feedback and hope you consider Villatel for your vacation needs in the near future!
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Loved it.

Enjoyed the home. Great locations. Great space for the entire family. The property was everything advertised. Loved our stay there!
Séjour de 1 nuit en décembre 2021
Réponse de VrboOwner le 21 févr. 2022
Thank you for taking the time to leave a review, Tom! We are very glad to hear you enjoyed your stay with Villatel. We hope to see you again soon!
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Recommended.

Beautiful house! I highly recommend booking this house! A very comfortable and cozy place to enjoy winter break!
Séjour de 1 nuit en décembre 2021
Réponse de VrboOwner le 18 mai 2022
Thank you for the great review, Johanna! We are so glad you enjoyed your stay with Villatel & hope to host you again soon.
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Perfect space!

Perfect space for large families! Since this house could sleep 26 people, we were able to get 3 small families here and still have plently of lounge space to not feel crowded! The grandkids loved the games and pool while my husband was in heaven grilling every day! I would definitley recommend booking this house if you're on the fence!
Séjour de 1 nuit en décembre 2021
Réponse de VrboOwner le 21 févr. 2022
Thank you for the 5 star review, Kathleen! We are so happy to hear you all enjoyed your stay with Villatel. Hope to host you again soon!
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

They house was really nice and accomodating. I will recommend this property to large family/group's

Great experience.
Séjour de 5 nuits en novembre 2021
Réponse de VrboOwner le 30 nov. 2021
Valencia, we are so happy you enjoyed you stay. We would love to have you back.
Avis vérifié

6/10 Satisfaisant

Les points forts : Emplacement et exactitude de l’annonce

Property management sucks!

My family of 16 stayed in this property for 7 days. The home is modernized but many things were broken and never addressed. We paid for pool heat and never got it until the very last night of our vacation. The trip started off with a phone call stating we couldn't check in until 5:30pm, once we checked in. We discovered the projector was crooked, the garbage disposal was broken, both dish washers were broken, wall paper is peeling of the wall, the no left in the property was FILTHY AND SMELLED HORRIBLE!! I called Jeeves everyday, several times a day to fix the things wrong as well as to inform them that our pool was cold. We kept being told that the pool was 85 degrees, it wasn't until the night before we left and the pool read 113 degrees did someone believe us that the pool heat was not working properly. We also requested and paid for a stroller that we never received. No one when came to fix the things we complained about, I am still waiting on a refund for the stroller and pool heat. The owners of this property should really reevaluate their managers because they are stealing your money! The house was a nice house with sucky maintenance. Will go back to using my time share!
Séjour de 7 nuits en mai 2021
Réponse de VrboOwner le 20 oct. 2021
Chanel, thank you for taking the time to review your experience. I’m sorry to hear that your visit didn’t meet our standards and we’re grateful for the feedback! We want to make sure all our guests have a relaxing, enjoyable time in our homes. We’re happy to inform you that we’ve recently hired our own Villatel management team, which includes new maintenance, new housekeeping, and a new pool company who will focus solely on our homes. This will help cut back on the inconsistencies that occurred in the home during your stay. We hope you decide to give us another try now that we fully manage our homes independently!
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