Penthouse près du Bernabéu

On November 22 I visited the flat to take the air out of the radiators, for it was getting cold in Madrid. Led in by the occupant and his wife, what I found was devastating: dirt and disorder all over, a terrible odour , and a damaged mattress was airing in the bedroom, with no sheets or covers, and the other mattress was thrown on the floor, covered with a nordic duvet without it's case or sheet... The general image was terrifying. The damaged mattress had an enormous blood stain right in the center that they were airing. Nobody would accept to sleep on that mattress after that. If the apt. smelled of being closed for their whole previous stay, 45 days, the bathroom smelled even worse. Asolutely terrible. So I reported it. VRBO staff told me to wait until their outing, and within 14 days, claim the safety deposit for that and any other possible damages. And that is exactly what I did. Up to that point there had been no issues and our relation was good, even as I got out of the unit. In their outing, although they carefully avoided a checkout meeting, their message was pleasant: " Thank you for your hospitality" they wrote. It is only when they learned I had filed an economic complaint that they started to fight, being very aggressive in their communications and evaluation. Very unpleasant, so I cannot really recommend Estefanía and her family as guests.

Mallory and her boyfriend Chris are difficult, Conflictive and immature, not desirable as guests, that is my advice. As you can read in her comment, nothing about the apartment, but only about internet, which they had, they used and exhausted. They were informed that no streaming was included, accepted it, and nevertheless downloaded 8 films in 3 days (2 GB x 8 = 16 GB). So they consumed all their megabytes. Once explained what they knew from the moment they got in, that web access was for browsing and emails, not for gaming or series watching, they started complaining about any possible issue, making their stay a real hassle. Really unwanted guests.

On se retrouve des bons et des mauvais locataires. Parfois des très bons ou des très mauvaises, comme mr Sobhi: ils ont porté plainte depuis le début, meme s’on avait fait l’exception de les laisser entrer en avance, pendant le travail de la femme de ménage… Ils ont toujours protesté au lieu de remercier. Ils protestent aussi sur des questions qui sont très claires dans les conditions de la location, comme la perte des clés… Cela ils l’ont pas lu, mais ce qui ils bénéficient dans les conditions oui ? Drôle de locataire. Aussi les limites à la consommation comprise dans le bail. Cela ils n’ont pas lu dans les conditions ? Ils sont rédigés assez clairement… Le wifi c’est illimite, donc ce que monsieur dis est simplement une mensonge. Le dépôt de garantie était un erreur, bien expliqué au monsieur, lorsqu' on loue dans d' autres webs qui prennent la caution, désolé. Mais le pire, vraiment, c’est la fuite prématurée du monsieur, ne pas attendant le rdv qu’on avait pris, bien sure pour refuser de payer la persienne qu'ils avaient cassé, et que je ne suis pas ete capable de les faire payer… Vraiment quelqu'un sans éducation ou manières.

Bueno, no se que ha llevado a Judith a cambiar su evaluación un mes después de haber salido, añadiendo tantas cosas que no son verdad... El Internet funcionaba perfectamente, pero ella lo uso para streaming, para lo que no estaba habilitado. Le respondí infinidad de veces a sus continuas respuestas y además tengo varios correos de ella y WhatsApp diciéndome que todo estaba perfecto. No la entiendo, de verdad. Para quien quiera saber más, tengo toda larga serie de intercambios a disposición, sus palabras sobre el apartamento y el WiFi, diciendo que estaba perfecto y los pantallazo que le envié donde se veía el consumo de todas las películas y series que había visto. Sobre el estado y las condiciones del apartamento no dice nada, solo sobre Internet... Críticas injustas y malintencionadas como ésta solo podrán lograr que retiremos el apto. De la plataforma, con el consiguiente perjuicio, no sólo para nosotros, sino también para los viajeros.

Muchas gracias Javier, trabajamos duro para dar un buen servicio. Fue un placer alojar a tu familia. Suerte y feliz 2022

Muchas gracias Marta, fue un placer hospedarnos, habéis sido atentas, cuidadosas y puntuales. Hasta siempre!