Esther the owner of the apartment was very cordial and accessible if she was needed. The apartment was plenty big to accommodate our family and nicely located close to old town/downtown area. Very clean and towels were available for showering. I was happy to see a coffee maker, but sad when there was no filters to go with it. Thankfully, after shopping at 3 stores my husband found some coffee filters! Unfortunately, the AC unit was very small and only in the living room, making the bedrooms in the back VERY HOT! The apartment did not receive any sort of breeze back in the bedrooms, even with the windows open (that were not bug screen protected btw). There are no ceiling fans in Europe (at least not what I have seen thus far...) and no floor fans to add additional air flow and comfort during the warmer summer nights for guests. We never slept in any of the bedrooms during our 4 night stay. Our entire family camped in the living room all together on both couches and the floor to be closer to the AC. Another disappointment was the WiFi, which rarely received a signal and no one was able to play games, upload videos or watch streaming TV (which is a nice alternative considering our first language is English). I would say there is no working WiFi in the apartment. Along with minimal AC.