******** LA GRANGE ********

Thank you Ralph, we are glad that you all had a lovely time, hopefully we will see you again at Christmas. Best wishes, David & Gilly

Thank you so much for your lovely words, we are so pleased that you enjoyed your stay. Great to meet you and hope to see you again. Kind regards Gilly and Dave

Thank you Jeff, we are glad that you enjoyed your stay & for being such wonderful guests, We would love to see you again when you return to England. Best wishes, David & Gilly

Hi Julie, we are so glad you enjoyed your stay and we would love to see you back. All the best, David & Gilly

Firstly Roy left The Barn in good condition. The burst water main on our neighbours property 1/2 mile from The Barn, which froze and split in the cold weather and caused low pressure has been repaired. The water pressure is restored. So please DO stay. This Force Majeure occurred over the Christmas holidays, plant machinery @ operatives were procured as soon as possible during a difficult time to do so and the main repaired. During a cordial lengthy conversation 3 days into Roy’s 5 day stay it was mentioned that they were having difficulty using the shower but there was still water to the property, I explained that a burst main had been discovered and that was probably the problem but sadly apart from notifying our neighbour and asking him to fix the leak and communicating with him on a daily basis, it was out of our control, it would be fixed by the new year. This was acknowledged and we continued our conversation with other matters. At no time during that conversation was it said that it was such an issue that a resolution or compensation was required or VRBO contacted to notify them of any issues. Check out day came and the party left, leaving positive feedback in our visitors book, I Quote, “Thank you for a Wonderful stay in your lovely barn. Very well equipped with everything you could possibly need. Christmas here was amazing. Thank you again.” and then verbally as they left. It was a surprise therefore that 2 days after they had departed that we received a message via VRBO seeking compensation. In our response We offered to look favourably at discounting a future stay. This was ignored and in the following reply it was stated that the claim for a refund equivalent to one nights stay was on behalf of a third party. Again we responded letting Roy Know that we would not be offering compensation in this instance. We are advised by VRBO and not obliged in any way to engage in communication with a Third party. As an example The Water Authority will only give a 1 off payment of just £25 per annum if the pressure drops below 7 mtrs head for 1 or more days. We were not at fault, neither did we have any control over the drop in pressure. We pride ourselves in good customer service and responded to all of Roy’s messages & subsequently communicating with VRBO There was no complaint with the customer service involving the extras we provided and that were consumed, Christmas tree, fully decorated, crackers and decorations, Prosecco, biscuit’s & chocolates and other sundry items. Given all of the above, we can only assume that Roy and his party had an Amazing time and his review saying that we were uncooperative, is as a result of him, neither his 3rd party guests getting a refund equivalent to one nights stay. We have been in business 27 years and this is a first. Please refer to our other reviews for a true picture of what we are about.

Thank you for leaving The Barn so nicely, We are delighted that you enjoyed your stay. David & Gillian

There are 3 footpaths within 100 mtrs of the end of the drive, admittedly they are not easily found, as is normally the case the land owners let the signage and access go, which can make it tricky but not impossible to navigate.

Thank you for your kind words, we are so glad you enjoyed your stay. David & Gillian