Surfside Resort 309-2BR☀OPEN 12 au 14 mai 619 $!☀ GULF VIEWS-SkyBridge 2 Beach

We're so happy to hear you loved the decor and location of this amazing condo. Thanks for the review.

Hi Amanda, thank you for your feedback on your stay at this great condo. We’re pleased to hear you enjoyed your stay and that we did respond to your needs. Thank you again for your feedback and thank you for staying with Real Joy!

Hi Amanda. Thank you for your feedback on your stay at this lovely condo. We’re happy to hear you enjoyed the spacious balcony and found the kitchen stocked with everything you needed. We’re glad you enjoyed the resort pool as well. We wish you would have contacted us on the cleaning issue and sheets we could have brought you some. Thank you again for your feedback.

Stephanie, we appreciate you taking the time to provide us with some feedback regarding your rental experience while staying in the two-bed, two-bath Surfside Resort #309, which is managed by Real Joy Vacations. We are very happy to know that you absolutely love this resort and found this condo to be fine and clean. On the day of arrival, an email is sent at 2:00 p.m. that provides gate codes, parking information, door codes, etc. Check-in is at 4:00 p.m. Check-out information is sent the afternoon before a guest's departure. The arrival notes and the placard posted inside the unit next to the wristbands clearly state that a $25 charge is incurred for missing wristbands. Yes, they are normal size, which is perhaps not the best idea for children. We will mentioned the size of the wristbands to the HOA, as the wristband policy we adhere to is their requirement. Thank you for choosing Real Joy.

Lisa, we appreciate you taking the time to provide us with some feedback regarding your vacation rental experience while staying in Surfside Resort 309. We are happy to know that you had an overall good stay in this two-bed/two-bath condo and we are thankful for your five-star review. We would like to truly apologize for the incident which occurred on your last day. Yes, one of our inspectors showed up unannounced. He did knock and let himself in via the door code to drop something off, a day early. This was truly our mistake. We are running new software and are making adjustments. Unfortunately this detail was overlooked. We always notify guests if we need access to a unit while they are renting. The only exception would be during an emergency, which we would still ensure the guest is kept in the loop. Thank you for your patience and for choosing Real Joy.

Christie, we appreciate you letting us know that you had a blast staying at the great Surfside Resort and would stay here again. Thank you for choosing Real Joy. Please visit again soon.

Hi Ted, thank you for your feedback. We apologize for the inconveniences during your stay. We'd have like the opportunity to address your concerns, as we would have been happy to send the cleaners back. We hope that you enjoyed the great location and the beach access. We have provided this feedback to our Operations Team and will make the owner aware of any necessary recommendations. Again, thank you for your feedback.

We're so glad you thought this condo was a perfect fit for your vacation! We hope to see you again in the future.

Hi Donna. Thank you for your feedback on your stay at this lovely condo. We’re happy to hear you enjoyed the location of this unit and found it clean and spacious. We value your referrals and hope you will come back to see us! Thanks again for your review and thank you for staying with Real Joy!

Hi Rob. Thank you for your feedback on your stay at this lovely condo. We’re happy to hear you found the kitchen well equipped and you enjoyed the location of this unit. We would like to apologize for inconvenience you experienced during your stay with the plumbing issue. We are glad to hear that management was quick to respond and communications were clear. We will pass along your recommendations to our property management team to assess. Thanks again for your feedback.

Hi Dan, we’re happy that you found the condo very nice with all the extras you could imagine and enjoyed the sunrises from the balcony. It is a beautiful condo. We apologize for the snafu with the front desk, that doesn’t happen often. It’s hard to say whether the communication error was ours or theirs. Some building managers just don’t like it when other property managers are in charge of units in their building. It happens, and we apologize regardless of the cause of the situation. We were aware of the condensation leak in the hallway and had done our best to address that problem before your arrival but were unaware of the kitchen light switch issue. We’re getting that taken care of now that we have been informed via this review and wish you had contacted us during your stay about that. We appreciate your feedback, all feedback makes us better property managers and hope you will reconsider and stay with Real Joy again.

Thank you for your feedback on this spacious, newly remodeled condo. We apologize for your inconvenience and not being able to get an AC service technician dispatched to resolve your problem. The AC unit has been repaired since your visit. Again, thank you for your feedback and for staying with RealJoy.

Thank you for your glowing review! We're so happy to hear that our great condo exceeded your expectations and you enjoyed that fantastic views and beach access. We would love to have you stay with us again at Real Joy. Thank you for the feedback.

Thank you for letting us know you had a great time during your stay. We're happy to hear you had great service from the beach chair guys, and that you felt safe during your visit. Thank you for the feedback and for staying with Real Joy.