Parmi les 10 % les mieux notés par les voyageurs dans cette régionParmi les 10 % les mieux notés par les voyageurs dans cette région
3 chambres2 salles de bain6 personnes148.6 m²
Équipements populaires
Piscine
Cuisine
Lave-linge
Sèche-linge
Climatisation
Parking disponible
Découvrir la zone
Playa del Carmen, QR
Rue commerçante Quinta Avenida
Place, Rue commerçante Quinta Avenida
1 min à pied
Place centrale
Place, Place centrale
5 min à pied
Plage principale de Playa del Carmen
Place, Plage principale de Playa del Carmen
5 min à pied
Cozumel, Quintana Roo (CZM-Aéroport international Cozumel)
Airport, Cozumel, Quintana Roo (CZM-Aéroport international Cozumel)
Chambres et lits
3 chambres (6 personnes)
2 salles de bain
Salle de bain 1
Salle de bain 2
Espaces
Cuisine
Balcon
Coin salle à manger séparé
Salle à manger
Lock
Protégez vos paiements : réservez toujours sur Abritel.
N’acceptez jamais les demandes suspectes et utilisez toujours les moyens de réservation offerts sur notre site ou notre appli. Si une personne vous demande de réserver ou de payer directement auprès d’elle avant que vous effectuiez votre réservation sur Abritel, veuillez ne pas lui répondre et nous le signaler.
Bienvenue dans notre magnifique condo penthouse de 3 chambres et 2 salles de bain à Luna Encantada qui se trouve juste sur la mer bleue des Caraïbes. En entrant dans C3, vous serez impressionné par les superbes vues panoramiques sur l'océan. L'emplacement central de ce complexe est tout simplement imbattable. Situé au coeur de Playa del Carmen et situé directement sur la plage, et à seulement un demi-pâté de maisons de la 5ème avenue! Ce condo se trouve directement sur le devant du complexe avec une vue imprenable! Profitez de voir l'île de Cozumel illuminée la nuit!
Lorsque vous entrez dans ce luxueux condo spacieux de 1600 pieds carrés, vous trouverez un espace de vie à aire ouverte très lumineux, avec des baies vitrées offrant une vue sublime de toutes les parties communes. L'espace de vie propose des canapés confortables, un écran plat de 42 ", un lecteur DVD / CD avec un coin repas de luxe pouvant accueillir 6 personnes.
Faites glisser les portes de votre salon vers le grand balcon panoramique offrant une vue panoramique. Il est entièrement meublé avec coin repas et salon. Prenez les escaliers jusqu'à votre terrasse privée sur le toit équipée de hamacs, d'un barbecue, de chaises longues et d'une table à manger avec des chaises. C'est un espace idéal pour une grande famille ou des vacances en couple car il y a tellement d'espace pour s'étendre sur 2 étages spacieux.
Notre cuisine entièrement équipée comprend des comptoirs en granit, des sols en marbre travertin, des appareils électroménagers en acier inoxydable et des plats et ustensiles de cuisine complets pour tous vos besoins de cuisson. Il a une barre de petit déjeuner et tabourets de bar. Walmart est à seulement quelques pâtés de maisons à pied où vous pouvez acheter de l'épicerie, de l'alcool, etc. Ou permettez-nous de stocker votre condo avec des produits d'épicerie à votre arrivée pour des frais de service très raisonnables + le coût de l'épicerie. Sirotez une margarita au bord de la piscine pendant que nous nous occupons de cette corvée!
DES CHAMBRES Master: Master spacieux avec lit king avec vue sur l'océan + dressing. Salle de bain attenante avec ses lavabos + douche vitrée. A / C + ventilateur de plafond à commande individuelle.
Deuxième chambre: spacieuse avec un lit king-size, un dressing et une salle de bains attenante avec douche en verre. A / C + ventilateur de plafond à commande individuelle.
Troisième chambre: pittoresque avec lit queen peut accueillir 2 personnes. (Les 2e et 3e chambres partagent une salle de bain complète.)
Le condo offre de belles salles de bains carrelées de granit, des draps de qualité, des serviettes de bain et de plage.
PLAGE / PISCINE La piscine à débordement rafraîchissante surplombe l'océan et bénéficie d'une section de bain à remous à jets. Un point culminant de l'invité est les chaises longues et parasols de plage privés qui sont installés sur la plage tous les jours. Profitez de notre service de plage dédié, y compris la livraison de nourriture et de boissons directement sur votre transat à partir des clubs de plage à proximité. (Coût de la nourriture / boissons et pourboire en sus.) Ou vous pouvez apporter votre propre glacière garnie à votre chaise longue! Aucune guerre de chaise longue ici. Il y a une douche extérieure pour rincer le sable. Le massage sur la plage est à quelques mètres à des tarifs très raisonnables.
COMPLEXE / LOCALISATION Le charmant complexe de boutique ne dispose que de 24 unités, ce qui en fait un cadre intime et plus calme. Il propose des sculptures accrocheuses, des œuvres d'art, une fontaine ainsi qu'un superbe paysage tropical. Directement sur la plage et 1/2 pâté de maisons de la 5ème avenue.
Luna Encantada est exceptionnellement bien situé. Sortez par la porte et vous êtes à quelques pas des bars de plage, des sports nautiques, des restaurants, des massages de plage, des magasins et plus encore. Pas besoin de louer une voiture, Playa se promène en ville. Passez une journée à visiter les parcs aquatiques écologiques, les anciennes ruines mayas, la tyrolienne sur la jungle, la plongée sous-marine, la plongée avec tuba ou la visite des villes coloniales! Tant de choses à apprécier dans le joyau de la Riviera Maya. (Nous pouvons vous aider avec des visites d'une journée.)
Nous sommes heureux d'organiser votre transport aller-retour privé pour l'aéroport jusqu'à un groupe de 8 personnes + bagages jusqu'à la porte de votre condo pour un prix très raisonnable! Playa est à environ 45 minutes de Cancun.
Nous fournissons également: * Gestionnaire sur place *Wifi gratuit * 24 heures de sécurité / ménage tous les deux jours * Parking gratuit dans notre garage (Demandez les détails) * Eau potable fraîche purifiée * Climatisation contrôlée individuellement dans tout le condo (sans frais supplémentaires) * Un guide des restaurants et des activités, et nos «meilleurs conseils» / à savoir avant de partir! Veuillez noter: lors de la réservation via VRBO, vous les paierez directement pour leurs frais de service, puis nous vous enverrons un lien de paiement en ligne où vous nous paierez votre acompte lors de la réservation. Le solde final est dû 60 jours avant votre arrivée. (VRBO ne perçoit PAS les frais de location.) * Voir les informations client ci-dessous
Nous nous réjouissons de vous accueillir! Votre condo de rêve sur l'océan vous attend! _________________________________________________________________ REMARQUE: Si vous réservez via VRBO / Homeaway, sachez qu'ils ne perçoivent pas le montant de la location. Il nous est payé directement via un lien sécurisé en ligne. VRBO ne facture à votre carte de crédit que ses frais de service.
INFOS INVITÉS: * Il s'agit d'un enregistrement automatique à Luna. Les codes pour la porte principale et la boîte de verrouillage du condo vous seront envoyés. * Les clients sont autorisés des glacières avec des boissons et de la nourriture sur la plage. Pas de verre à la piscine ou à la plage s'il vous plaît. * Les taxis sont facilement disponibles autour de Playa. * Il existe de nombreux spots de massage de plage à des tarifs très nominaux. * Apportez des pesos avec vous pour commencer. * N'utilisez pas de distributeurs automatiques de billets pour retirer de l'argent. Utilisez des distributeurs automatiques de billets au sein d'une banque à des fins de sécurité. * Apportez votre permis de conduire au cas où l'on vous demanderait une pièce d'identité chez Walmart ou dans des magasins. * Nous pouvons organiser votre transport aller-retour pour l'aéroport jusqu'à 10 personnes pour un prix très raisonnable. *PRENDRE PLAISIR!
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de secours
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
Foire aux questions
L'hébergement Penthouse sur la plage avec vue imprenable sur l'océan, toit, piscine, hamacs, étapes jusqu'à la 5ème avenue. dispose-t-il d'une piscine ?
Oui, cet hébergement dispose d'une piscine. Parmi les différents bassins de l'hébergement, on trouve une piscine chauffée.
Combien coûte un séjour dans l’hébergement Penthouse sur la plage avec vue imprenable sur l'océan, toit, piscine, hamacs, étapes jusqu'à la 5ème avenue. ?
À partir du 7 avr. 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement Penthouse sur la plage avec vue imprenable sur l'océan, toit, piscine, hamacs, étapes jusqu'à la 5ème avenue. le 26 avr. 2026 commencent à 398 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.
Les animaux domestiques sont-ils admis dans l'hébergement ?
Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.
À combien s’élèvent les frais de parking ?
Un parking est disponible sur place.
Quelle est l'heure d'arrivée à l'hébergement Penthouse sur la plage avec vue imprenable sur l'océan, toit, piscine, hamacs, étapes jusqu'à la 5ème avenue. ?
Les arrivées sont prévues à partir de 16 h 00.
Quelle est l'heure de départ de l'hébergement Penthouse sur la plage avec vue imprenable sur l'océan, toit, piscine, hamacs, étapes jusqu'à la 5ème avenue. ?
Le départ a lieu à 11 h 00.
Où se situe l'hébergement ?
Se trouvant dans la zone de Centre-ville de Playa del Carmen, cet appartement condo en bord de plage est dans le centre-ville, à quelques pas de sites comme : Musée Frida Kahlo et Rue commerçante Quinta Avenida. Plage principale de Playa del Carmen et Terminal maritime Playa del Carmen se trouvent également à moins de 10 minutes de là.
Avis
9,4
Exceptionnel
Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
Note des voyageurs de 10 (Excellent), d’après 26 avis sur 30.
10 – Excellent
26
Note des voyageurs de 8 (Bien), d’après 2 avis sur 30.
8 – Bien
2
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 30.
6 – Satisfaisant
0
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 30.
4 – Médiocre
1
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 30.
2 – Horrible
1
10/10
Propreté
10/10
Arrivée
10/10
Communication
10/10
Emplacement
9,6/10
Exactitude de l’annonce
Avis
Avis vérifié
10/10 Excellent
Joseph S.
25 avr. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Playa del Carmen
the place is very nice, and in a great location, and beautiful views
Joseph S.
Séjour de 7 nuits en avril 2025
Réponse de VrboOwner le 25 avr. 2025
Thank you Joe for your 5 star review and mentioning the condo, great location & beautiful views! It sure offers that & much more! We hope to host you and your lovely family again! Sally & Staff
Avis vérifi é
10/10 Excellent
Dejan G.
21 juil. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Top View
The view is awesome. Clean rooms and bathrooms. Clean towels and plenty of soap and needed items for 3 day stay. Close to 5th avenue. Management very responsive.
Dejan G.
Séjour de 3 nuits en juillet 2025
Réponse de VrboOwner le 22 juil. 2025
Thank you Dejan for your 5 star review! It was our pleasure to host you & your family. We look forward to having you visit us again! Thanks for being wonderful guests! Sally & Staff
Avis vérifié
10/10 Excellent
Eric L.
22 nov. 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Pefect Vacation
Condo was perfect. On the beach ; a block from 5th avenue shopping; great staff working; used Jaime as driver and he was super!
Eric L.
Séjour de 4 nuits en novembre 2021
Réponse de VrboOwner le 6 sept. 2023
Thank you so much Eric for your 5 star review worded "Perfect Vacation"! We're always thrilled to offer our guests a luxury condo right on the ocean & mere steps to everything! Your kind mention of our staff including our fabulous driver Jaime means so much to us all! We look forward to hosting you again! Sally & Staff
Avis vérifié
10/10 Excellent
BRAD D.
2 avr. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
We had a Great Stay!
We loved staying here. Our host Sally was amazing. She helped us with everything and made the trip very easy. If you want someone to help guide you and make your trip easy, this is the place. Everything was clean and as described. Thanks for the great stay.
BRAD D.
Séjour de 4 nuits en mars 2024
Réponse de VrboOwner le 2 avr. 2024
Thank you so much Brad for this wonderful review! I am so happy you had such a great stay. It truly is a wonderful condo to stay in. I was more than happy to help you during your stay! I truly enjoy ensuring our guests have a memorable stay with us. We sure hope to host you again Brad! Sally & Staff
Avis vérifié
10/10 Excellent
Kevin E.
2 janv. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Fun time
We had a great time!
Kevin E.
Séjour de 6 nuits en décembre 2023
Réponse de VrboOwner le 2 janv. 2024
Thank you Kevin for your 5 star review! I was in touch with you and it was grat to hear how your family enjoyed the space and condo! It's always music to our ears to hear that, & to hear you had such a fun time! We'd love to welcome you back again! Sally & Staff
Avis vérifié
10/10 Excellent
Mary L.
31 mars 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great View, Great Team
Sally, Jamie, Victor, Abdios, Isaiahs, Rebecca -- all the best! Super responsive and caring people - will make you feel welcome. Get a massage at Inti and enjoy the upscale atmosphere or be waited on from your beach chair. Local vibe on the beach at night. Construction next door - leaves a little to be desired. Friendly atmosphere - Beautiful ocean view.
Mary L.
Séjour de 4 nuits en mars 2025
Réponse de VrboOwner le 1 avr. 2025
Thank you Mary for your 5 star review! I was happy to work with you on you stay & will let our staff know your kind comments! We're so glad you loved the ocean views, beach service & atmosphere! It truly is a one-of-a-kind spot! The construction of the boutique hotel across the street has been stopped for well over a year. This is not within our control. We hope to host you again! Sally & Staff
Avis vérifié
10/10 Excellent
Mary P.
2 mars 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Absolutely fantastic experience! Owner and staff were very attentive. Family is already asking to
Smooth process from beginning to end
Mary P.
Séjour de 5 nuits en février 2023
Réponse de VrboOwner le 6 sept. 2023
Thank you Mary for this 5 star review! Thank you for being a fabulous guest! We are so happy that you had such a great experience; we pride ourselves on attentive service from start to finish! We'd love to host you again & it sounds like from our communication that you will be returning to the Luna family! It will be our pleasure to host you again. Thank you Mary! Sally & Staff
Avis vérifié
10/10 Excellent
Ryan T.
28 juil. 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Amazing Vacation!
The condo is everything it is advertised to be…clean, comfortable, and in a beautifully central location in Playa. The manager went above and beyond in communicating with us and answering our questions, and the condominium staff worked tirelessly to keep the sargassum at bay. Great place!
Ryan T.
Séjour de 7 nuits en juillet 2022
Réponse de VrboOwner le 6 sept. 2023
Thank you SO much Ryan for this 5 star review! We are so glad we live up to our listing! The condo speaks for itself as you say being clean, & comfortable & our complex is one of the best on the entire stretch of beach. We were so happy to provide you with lots of info & wanted to ensure you arrived stress free & ready for sun & surf! Thanks for the shoutout to the staff; they've been with us a long time & they work very hard to ensure our guests have a 5 star stay. We are excited to host you again Ryan! Sally & Staff
Avis vérifié
8/10 Bien
Loni H.
14 févr. 2020
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Fantastic view and great location
This was our 10th year staying at Luna Encantada. We love the location as we can walk to the Mega Market and Walmart as well as so many great restaurants. Having the infinity pool as well as a nice beach to sit on is another benefit of staying at Luna Encantada. Tonya and her team are easy to deal with and always available for your questions.
Loni H.
Séjour de 20 nuits en janvier 2020
Réponse de VrboOwner le 6 sept. 2023
Thank you Loni for these wonderful comments! We truly appreciate having you and your family as a return guest. You make our job easy! It's always our pleasure to assist you with your reservation and we look forward to your 11th year visit! We look forward to hosting you again soon. Tonya and staff!
Avis vérifié
10/10 Excellent
Fabricio L.
23 juin 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Excellent
Nothing negative to say! Everything was great from start to end. Will be using again for sure
Fabricio L.
Séjour de 3 nuits en juin 2023
Réponse de VrboOwner le 6 sept. 2023
Thank you Fabricio for this 5 star review! We are so happy that everything was great & we are excited to host you again! Sally & Staff
Avis vérifié
10/10 Excellent
Ryan P.
23 août 2019
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great unit and location
The unit was very nice and in great condition. location was great. only downside of the location was the insane amount of seaweed in the beach in that entire area. Made the ocean basically in-swimmable. Other than that it was fantastic.
Ryan P.
Séjour de 10 nuits en août 2019
Réponse de VrboOwner le 6 sept. 2023
Hi Ryan thank you for the 5 star review. This is a wonderful condo directly on the front of the building offering our guests plenty of space & privacy. I would like to note that I stayed in that condo till July 22nd & while there was some sargassum, it was swimmable. This sargassum is an issue from Miami through all parts of the Caribbean. The state of Quintana Roo is working diligently to remove the seaweed safely. And depending on the wind & currents, there are sargassum free days. Of course we cannot control Mother Nature, & our staff works diligently to keep our condos & beach in tip top shape. We look forward to hosting you again Ryan. Best regards, Sally & Tonya
Avis vérifié
10/10 Excellent
Bill B.
8 févr. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Fantastic location !!
My wife and I have visited Luna Encantada 6 times and love it... it is right on the beach and centrally located for everything else such as restaurants, shopping, yoga, and the ferry to Cozumel. Can't say enough about the location. The only drawback at this time is the construction happening next door, of course, there is nothing that can be done about that but can be noisy at times...also can be a little tricky to get a cab to the front door due to the proximity to the beach and having to cross 5th Av.I almost forgot one of my favorite aspects of our unit which is the rooftop access it gives you a fantastic view of Cozumel and a great hangout spot at night for star gazing!
Bill B.
Séjour de 6 nuits en janvier 2024
Réponse de VrboOwner le 8 févr. 2024
Thank you Bill for this amazing 5 star review, & it's always a pleasure to host you! Thanks for pointing out the amazing views from this very popular condo, along with our amazing location & the spectacular rooftop! The condo is mere steps to the pool, the beach including lively 5th Avenue! As for the construction across the stree, it started in winter of 2022 & it's nearing its final outdoor stages at which point the noise will be greatly reduced as it moves indoors. They work on projects so some days it's not noisy & others there can be an uptick. As of my last stay there last Fall (as a lucky rental manager!) I noticed it was much reduced in noise & we were there for 3 weeks. Most guests on all our booking sites have left us 5 star reviews & it has not been much of a disruption to the majority of them. We do have a disclaimer on the listing as well that this may be encountered. Due to Playa del Carmen being a very interative international town (& a very social one!), there is a lot of music & construction that can be encountered! But it is so worth it to enjoy this condo with its floor to ceiling windows with jaw-dropped ocean views, extra balcony space due to being an end cap unit, a fully furnished rooftop with unobstructed views. And can't forget our amazing beach club service (which is a rarity on the beach). We continue to earn Premier Host & Super Host with many return guests like yourself Bill! It speaks for itself with its 5 star reviews! You won't find a better condo than this one on the beach! As for the taxis, they typically bring our guests to the door but there can be some confusion at times with the language & you have to walk 1.5 small blocks to the condo. It's because they don't like to cross 5th Avenue which is pedestrian only walkway despite being allowed to do so. It's best if you say "sur la playa" (on the beach) or you want to go to Fusion Bar next to us. We can't wait to host you again Bill & thank you again for this wonderful review! Sally & Staff
Avis vérifié
10/10 Excellent
Madeline S.
8 déc. 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
One of the best places we've ever stayed!
The condo is huge, extremely clean and has all the amenities you need and more. You can't beat the oceanfront view and the rooftop patio with hammocks and grill. Located in the heart of Playa del Carmel so you can walk to everything. The beach has a wonderful vibe to it -- fun, lively & musical. What really stood out was the best customer service we've ever received. Sally communicated with us about every single detail about the condo and the area -- check in/out, airport transportation, overseas travel requirements, dining, entertainment, sight-seeing, etc. The staff at Luna Encantada were so helpful & accommodating and made us feel so welcome. We've used VRBO many, many times over the years and this place is one of the best, if not THE best!
Madeline S.
Séjour de 7 nuits en novembre 2022
Réponse de VrboOwner le 6 sept. 2023
Thank you so much Madeline for such a wonderful 5 star review! We are so appreciative you took the time to point all all the fabulous amenities of the condo, plus the amazing ocean views & perfect location. I was so happy to work with you on your stay; it's our goal to treat each guest like a VIP & we are thrilled to hear you felt that way. We have long term staff who work hard to make sure all of our guests needs are taken care of! We are really looking forward to hosting you again - hopefully sooner than later! Sally & Staff
Avis vérifié
8/10 Bien
Mary D.
8 mars 2020
Les points forts : Propreté, arrivée, communication et emplacement
Repeat Customer
We have stayed in this unit and love the view and location. The owner has been upgrading the unit over the years but more is needed. The balcony chairs are rusted and need replacement. The unit also needs more pots and pans. We had some initial issues with the plumbing but Ben, the property manager had someone out to fix it right away. We have stayed in several of the units at Luna and 3C is the best view. The complex is small and very family friendly.
Mary D.
Séjour de 14 nuits en février 2020
Avis vérifié
10/10 Excellent
Laurie B.
27 juil. 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Luna Encantada C3 is FABULOUS
A total gem on the beach! Condo is perfect with breathtaking views! We wanted close to the nightlife and close to fifth street and Luna was the perfect spot! Able to walk to everywhere we needed to go.. all the employees there were great and accommodating for our group! We felt perfectly safe the entire time and once behind closed doors was so peaceful and quiet.. Truly paradise on the huge deck overlooking the turquoise water, palm trees swaying and magnificent sunsets… we didn’t want to leave…
And I can’t thank our hosts enough for everything they did to make our vacation perfect!
Thank you Sally for all the great advice and for loaning Jaime to us for the week! He was so sweet and took us everywhere we needed to go!
Amazing team you two!🙌🏼🙌🏼🙌🏼
If you’re reading this review and on the fence do yourself a favor and check this place out.. you won’t be disappointed 😊
Laurie B.
Séjour de 5 nuits en juillet 2021
Réponse de VrboOwner le 6 sept. 2023
Thank you so very much Laurie for that stellar review! It is greatly appreciated by us all! I think you captured this condo so very well with its space, views, luxury, location & staff. We hear this from guests all the time that they didn't want to leave! (I will pass along your comments to our staff & I too appreciate the mention!) Jaime is an amazing guide & I'm glad you got the opportunity to spend time with him on your excursions. It was my pleasure working with you on your stay, & I'm so happy that we will be welcoming you back; our guests become like family to us! Warmly, Sally & Staff
Avis vérifié
10/10 Excellent
Chrissy V.
24 mai 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Absolutely Amazing!
The views are stunning and the location is just perfect! We spent a wonderful week in paradise. Everyone was so friendly and helpful. Starting with Sally who completely prepared us for our trip and was so responsive to all of our questions and needs. Our flight down was cancelled and we had to rearrange our transportation schedule. Lino and Sally were very accommodating and got us there with no trouble. We also had Jaime for the day. He took us to the Tulum ruins, swimming with the sea turtles and then on to a wonderful lunch where we could watch the dolphins. He was a delight. It was truly a perfect day.
We spent a couple of days on the beach and Edwin at INTI was wonderful. He kept the drinks and food coming. All of which was very good! We also had a couple of massages at Inti - which were excellent and very reasonable.
It was a lovely vacation and we came back very refreshed!
Chrissy V.
Séjour de 7 nuits en mai 2022
Réponse de VrboOwner le 6 sept. 2023
Thank you so very much Chrissy for the detailed 5 star review! We're so happy that you enjoyed those amazing views & location! We also refer to it as paradise! We do have amazing staff, & I appreciate your kind words about the service I offered you. We like for our guests to arrive stress free & ready for R&R! Jaime is a fantastic tour guide; he is so knowledgeable & always provides our guests with fun enthusiastic excursions! And we couldn't agree more that INTI the beach club next to us offers fabulous food & drink with fun service. Glad you enjoyed their beach massages as well! Most importantly you went home refreshed which is what we strive for! We sure hope you'll return to our Luna Family Chrissy in the near future! We'd love to host you again! Sally & Staff
Avis vérifié
4/10 Médiocre
Pat J.
18 mars 2022
Les points forts : Propreté, arrivée, communication et emplacement
Excellent location, great staff but this unit needs updating
Hosts were excellent as was management staff.
Upon arrival in the unit the management staff was working on fixing the dishwasher and said they got it working and showed my son how to use it. We tried using it on Wednesday but it wouldn’t work. Management staff came to the unit and tried to fix it but they were unable to do so and deemed it inoperable. So no dishwasher while we were there. Also on Wednesday we tried to use the washing machine but couldn’t get it to work. Management staff got it working but when we tried to use it again on Friday it was not working so called Managenent staff to advise. Still not working when we left.
When we arrived Managenent staff was trying to get the tv in the bedroom working but they were unable to do so and said they would look for a new part over the weekend. On Monday they said the tv was inoperable and it had to be replaced and would contact the owner to get approval to get a new tv. Please note this was an old small tv-nothing fancy. Late on Tuesday they arrived with a new tv which has no cable connection. Hard to understand this. Also, where the living room tv is concerned there’s very limited cable service. The dresser in the second bedroom had no runner’s on it and flopped out when trying to use it. The second bathroom is dark with only ceiling lightening, and lighting is not much better in it master bedroom which has a dresser lamp on the counter top to assist with lighting. We reviewed our concerns with the management staff as they spent a lot of time in the unit while we were there.
This could be the very best until in the development as it has great views but needs updating.
Tonya and Sally, along with the Managenent staff, and all of the staff at Luna excellent!
Sorry to write such a negative review about the unit itself.
Pat J.
Séjour de 8 nuits en février 2022
Réponse de VrboOwner le 6 sept. 2023
Thank you Pat for your review. First this condo has never received a dismal review like yours. We are very surprised and disappointed to hear your comments. Our staff, along with myself immediately responded to your many many emails and texts. Benjamin was extremely responsive & went to your condo as soon as you contacted him. Like our own homes, appliances break down & parts or appliances are not easy to get these days due to supply shortage. We had back to back guests, and the guests before you never let us know that they had an issue with both the washer & dishwasher until after they left. The TV was replaced ASAP which you emailed me & told me how happy you were. They did get the dishwasher working during your stay & near the end it failed. A new dishwasher is being replaced this week We did compensate you which you made no mention of. We also do not offer English cable services in any of the condos. Most Airbnb's do not offer English cable in Mexico. Most guests only use the TVs for Netflix etc. Had you told us you wanted to watch the war coverage in the condo during the day/night we would've been able to tell you in advance that we don't offer cable. This is truly one of the best condos in the best complex on the beach. Your 2 star review we feel is extremely unfair given the service you got from our staff. Ben even offer to go to your condo daily & wash the dishes! Negative reviews without merit can seriously affect the livelihood of our staff. I can't imagine how much more we could've done for you given the situation. Had we done nothing we'd expect this type of review but that wasn't the case. We are happy to report that our reviews across all our booking sites are 5 star. We are a Prime & Super Host & we are very proud of the service we provide our guests. We've been in rental management for over 16 years & continue to earn the trust of each and every guest. We cannot win them all but we certainly always give it our best! Sally & Staff
Avis vérifié
10/10 Excellent
alison m.
6 août 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Amazing Stay
We loved our stay at Luna Encantada! The condo has incredible views and is in a perfect location, so close to everything. We didn't have to use a taxi for anything, yet the condo was nice and quite. We loved all of the space in the condo and on the huge balcony and rooftop areas. The kitchen was stocked with everything you would need for dishes, and came with drinking water as well. We watched the fire shows at the beach restaurant every night from our balcony and it was a huge hit with our kids. We were able to walk down the steps in the mornings and have coffee at the beach club. It was so relaxing and convenient. All of the staff were great and helpful with anything we needed. The pool was very nice, and we loved the cozy feel of the complex. Everyone was friendly. Sally was very quick to answer any questions we had, and she gave us lots of amazing recommendations like things to do in the area, best massage (right next door), private tour guide to snorkel with turtles, great restaurant recommendations, and much more. We loved it all. The ferry to Cozumel is a quick walk as well, it was very convenient to go there one day. We had a blast!
alison m.
Séjour de 7 nuits en juillet 2021
Réponse de VrboOwner le 6 sept. 2023
Thank you Alison for such a great review; it means so much to all of our staff & I truly appreciate your mention as well! I think it is one of THE best reviews to sum up a stay at this splendid penthouse. All the details paint a picture of what guests can expect for its perfect location, (so close to Cozumel Island, shopping etc.) it's proximity to restaurants, & of course all the bells & whistles it offers guests. We've been in touch & we can't wait to host you again; you are the perfect guests, so warm & kind. Thank you again, & here's to future stays Alison! Sally & Staff
Avis vérifié
10/10 Excellent
Julie W.
7 avr. 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Heaven on the beach
This was our 5th stay at Luna Encantada and we just love it. Tonya and Sally are our favorite property managers. They provide great communication and trip/area info! The oceanfront units at Luna like this one are like heaven on the beach. You can’t beat the floor to ceiling window wall in the open concept living room/dining room/kitchen. WOW!!! We really appreciate the view from the master bedroom as well. Everything is clean and comfortable. This unit has lots of pillows, linens and towels. Having a washer and dryer is awesome. We go home with suitcases full of clean clothes! The location is perfect for us with restaurants on either side that have wonderful servers that bring us food and drinks right to our lounge chairs! Shout out to William at Fusion and Alfonso at Inti! And Abdias, Luna’s beach attendant, is amazing too. He is always there with a smile to make sure you are comfortable and have what you need on the beach. Be sure to show your appreciation with a tip!! The lounge chairs and umbrellas are a definite bonus. Having gates and security personnel is also a plus. I just can’t say enough good things about Tonya and Sally and Luna Encantada! Our home away from home!
Julie W.
Séjour de 5 nuits en mars 2021
Réponse de VrboOwner le 6 sept. 2023
Wow thanks so much Julie for this glowing review! We LOVE hosting you! You're like family to us & everyone looks forward to your stay! We are proud of our staff, & the condo & complex that offers so much luxury, comfort, privacy & space for guests. The beach staff can't be beat, & is certainly a highlight of the stay with us. There are few complexes that offer these services. We are so appreciative of guests like you, & also appreciate this wonderful reiews! We cant' wait to host you again Julie! Sally, Tonya & Staff
Avis vérifié
10/10 Excellent
Clark G.
4 mars 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great Family Getaway!
We were most impressed with Sally and her management team. They stayed close to us all the way through the process. We were delighted with the unit we stayed in.
Clark G.
Séjour de 5 nuits en février 2021
Réponse de VrboOwner le 6 sept. 2023
Thank you Clark so very much for a 5 star review and for all the nice comments! I will pass them along to our staff who so appreciate wonderful guests like yourself and your family! We also appreciate the care you took of the condo & our staff. We are so looking forward to you staying with us again hopefully in the near future! Best regards, Sally & Staff
Avis vérifié
10/10 Excellent
Voyageur vérifié
10 mars 2020
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Amazing Experience / Views!
One of the best condos on the beach for views & being close to the action! Amazing staff, fully stocked kitchen, and lots of space to stretch out. Balcony is huge, and there there's the spacious private rooftop with hammocks. HEAVEN! Lots of places to eat and a brief stroll to Walmart.
Voyageur vérifié
Séjour de 2 nuits en février 2020
Avis vérifié
10/10 Excellent
Spencer G.
23 avr. 2018
Beautiful direct ocean front penthouse 3 bedroom condo
This penthouse condo at Luna Encantada is the best condo in the complex in our opinion. The views are unparalleled. Complete privacy, well built, well appointed, huge windows and wrap around decks, huge upper terrace area. Couldn't ask for more. The owner even provides free bottled water for renter's usage. There is a restaurant on either side of this complex and people from both places will serve you in the pool or on your lounge chairs or where ever. Great food and drinks from both places. The complex is maintained beautifully and the employees are always available and helpful. The entire area is experiencing daily seaweed on the beach like much of the Caribbean but the employees work hard every day to clean it up and haul it off. We will come back for sure!
Spencer G.
Séjour de 8 nuits en mars 2018
Avis vérifié
10/10 Excellent
Katherine J.
20 janv. 2018
What a view!
We had a fabulous stay at Luna Encantada C3 in January 2018. The view is spectacular, the location perfect for quick access to the shops, bars and restaurants on and around Quinta Avenida and the apartments sit on what is undoubtedly the nicest part of Playa Del Carmen beach. Great beach food/drinks service either side at Inti and Fusion. The Luna Encantada staff could not have been more helpful, special thanks to Tonya and Abigail. We'd love to come back!
Katherine J.
Séjour de 9 nuits en janvier 2018
Avis archivé
10/10 Excellent
Cindy W.
11 déc. 2017
Almost a perfect TEN
We very much enjoyed our stay at Luna Encantada! The view from our 3rd floor condo was spectacular. My son-in-law said that he felt like a movie star! The beach, the ocean, the people were all perfect. The condo was clean, spacious and comfortable. We were impressed with the service we received from the caretakers of the condo. As soon as we called they came! We will go again.
Cindy W.
Séjour de 8 nuits en novembre 2017
Avis archivé
10/10 Excellent
Manish G.
13 oct. 2017
Luna Encatada is one of the best condos in Playa
This was a return trip, and Luna remains my favorite location on Playa. It was disappointing to see the Fusion Bar next door town down, but the condo itself remained totally worth it.
Manish G.
Séjour de 4 nuits en septembre 2017
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