Appartement élégant sur le lac de Côme avec grande terrasse. Carate Urio (COMO)

Thanks for the great review! Thanks for the care taken for the house and for the kindness and sympathy shown! I really hope to have you as a guest again soon. A warm greeting. Paolo Ferrari

The town of Carate Urio is really very nice. My holiday home is part of the ancient formation nucleus of the town and in many years of work it has always been highly appreciated by my guests, as you can read in the numerous reviews of my property. It is written in the VRBO announcement n. 859005 of my vacation home, in the property description, that the property "lies along a short and wide staircase slightly uphill, in the typical style of the lake", which corresponds to the truth (it is an ancient mule track) , and that there is "a flight of stairs leading to the first floor" and again "stone steps lead from this spectacular area into an additional dining room" then information on the presence of the steps was well disclosed. I wonder why my guests refused my offer of May 9, 2022, when they already knew the property well, for a 100% full refund of what they already spent on their second booking in my holiday home from June 5 to June 30, 2022 (also if the cancellation policy provided for a refund of only 50% between 14 and 30 days before check in on June 5th 2022) if they wanted to cancel their second booking from June 5th to June 30th 2022, and instead they asked me for compensation for the number of days they intended to leave earlier. As for the complaint about the difficulty that some of their guests might have had in climbing the stairs, I remember that my vacation rental is not advertised to accommodate disabled people, it is clearly stated in the advertisement, and in any case the steps in the property were well described. As for the internet, I would like to point out that I have a contract with Telecom Italia, which is the largest and most reliable operator we have in Italy, among other things very expensive on a monthly basis compared to other Italian operators. I also have a contract with Telecom Italia in the apartment on the top floor of the building where the holiday home is located and have never had internet connection problems. Regarding the construction works in the area, I informed my guest in detail by email in January 2022, and even after, of the work in progress on a property behind my vacation home and I had also sent him photos of a crane they had mounted near my property and of the photo satellite of where the villa they were renovating was located. As for the scaffolding covered with sheets mounted in another house opposite but lower than my property (as the houses are located on different levels) , which in any case did not give any disturbance to my guests as there were no works in progress during their stay in my holiday home ( nor did it penalize the magnificent lake view), I was not aware of them as I do not live all the year in Carate Urio and also for me it was a surprise to see them when I arrived in Carate Urio a couple of days before the arrival of my guests. Regarding the closure for this summer of the local beach (I told them the day they arrived) I couldn't tell my guests before they arrived , as even I did not know that the Municipality of Carate Urio had just dismantled a fence wall of the beach because it was unsafe shortly before the arrival of my guests. In any case there is another small but very nice beach, about 20 meters from my holiday home, exactly in front of the street where my holiday home is located. As for the kitchen, is very well equipped for the preparation of both simple breakfasts and important gala dinners, which can be served both at home, in the two dining rooms, and outdoors, on the splendid terrace. As for the water on the ground floor of the property only, I want to point out that it was due to an exceptional climatic event that was also mentioned on TV on the news and that had never happened before. In any case, the house was promptly dried and thoroughly cleaned (even in the parts not affected by water) by the staff I called immediately after the accident and whose expenses I paid. For the insurance I have informed my guests to try to ask VRBO, since such an exceptional climatic event is not part of the normal insurance coverage. However, I asked my guests several times how they were even after the water in the house and they never told me that they had minor injuries, nor did I see them in bad condition, indeed they always told me that they were fine. It seems to me that the attentions towards my guests have been a lot, from the purchase of new deckchairs for the terrace in addition to those already present, to the immediate intervention in case of any need ... to the non-charge of a large umbrella in the terrace that broke because they left it open during a strong storm ...

We have no words to thank for the love shown above all to us owners! The care and attention shown for the villa was exceptional but even more special was being in perfect harmony with the environment and the special atmosphere that reigned. Honestly, we were really sorry when Marisa and her beautiful family left at the end of their holiday in our Il Volo holiday home! We really hope to see you again soon! Best regards to the whole family, with much love. Laura e Paolo

J'ai été ravie de faire votre connaissance et celle de votre belle famille. Merci encore de m'avoir choisie. Vous avez été si gentils. Je vous souhaite le meilleur pour l'avenir! J'espere vous revoir bientòt.

Dear Tobias, thank you for choosing me and for enjoying my home! You have been very welcome guests. I hope to see you soon. Best regards. Paolo Ferrari (Holiday House "Il Volo")

Hello Michael! We are very pleased that you enjoyed your stay and we are looking forward to your next vacation in our holiday home IL Volo. Thank you for being very wonderful guests as well. See you soon!

OK Andrew Patterson thank you very much for your beautiful review. I hope to see you soon in the near future.

I could not put 5 stars in the review of patrick leibrich (5/8/07 2019) because of my malfunctioning computer. I ask to put "in general" = 5 stars, in "house rules" = 5 stars, in "cleaning" = 5 stars, in the review by patrick leibrich because his behavior was excellent and he treated the holiday home Il Volo very well. To conclude I ask to put for patrick leibrich (5 - 8/07 2019) the highest evaluation in the review of his stay in the holiday home Il Volo. non sono riuscito a mettere 5 stelline nella recensione di patrick leibrich (5 - 8 / 07 2019) a causa del mio computer mal funzionante. Chiedo di mettere "in generale" = 5 stelline, in "regole della casa" =5 stelline, in "pulizia" = 5 stelline, nella recensione di patrick leibrich perchè il suo comportamento è stato ottimo e ha trattato molto bene la casa vacanza il volo Per concludere chiedo di mettere per patrick leibrich (5 - 8/07 2019) la valutazione più alta nella recensione del suo soggiorno nella casa vacanze Il Volo