6/10 Satisfaisant
Catherine W.
25 août 2020
Les points forts : Emplacement et exactitude de lâannonce
Les points faibles : Propreté, arrivée, communication
Gorgeous house, but sadly very poor management
This house, and specifically the outdoor area, is nothing short of stunning! The inside is nice and comfortable for a big group of people, but the pool, the property, the view, the landscaping is all breathtaking. Unfortunately a huge stain on our trip was both the property management and the on-site management (2 different teams of people). We were told right before day 1 of the vacation that they decided to change our check-in/check-out times (1 hour later, 2 hours earlier) after we had all already made our travel plans. When we reached out to ask & understand why, they were non-communicative, unhelpful, inefficient and downright rude. They said it was because they needed to âair the house out for 8 hours between guests due to COVID regulationsâ, which we totally understood, but apparently these regulations were in place since early June, and they only told us early Aug. And then, day of check-inâŠlast-minute againâŠthey told us we could in fact check in earlyâŠbut too little, too late. âč In particular, the woman at the reception was probably the most unprofessional, disrespectful employee we have ever come across. She was horribly rude to us over the phone 2 weeks before check in and hung up on us. She made no effort to accommodate us whatsoever when she clearly could have. She was rude again at check-in, and rude again at check-out. At check-out, which they changed from 11am to 9am, at about 9:30am when we were running a bit late (had 6 adults and 2 babies aged 3 and 1 to get out of the house), a man showed up at the door and basically yelled at us, tried to kick us out and said âYou will leave nowâ, and stormed off. Then when we went to check out at the reception about 30 mins later, we were âgreetedâ with a âAh itâs you, #301âŠFINALLYâ. Again, I canât stress enough how incredibly rude these people were, and how inappropriate & unprofessional their behavior was. It ruined part of our trip, sadly. And add on cleanliness of the house: the floors were black with dust when we arrived and the toilets smelled. Our feet and the babies hands and knees were black after about 30 mins of arriving and walking around. When we told the manager this at check-out, her only response was, âOh really, well then why didnât you say that when you arrivedâ, basically insinuating we were making it up. Again, disrespectful, rude, unprofessional, especially considering the management of the cleanliness of those house was laughably poor. These people should be fired.
Catherine W.
Séjour de 7 nuits en août 2020
