S04 El Golfo Estudio Andrea

Thank you for your feedback. While you are entitled to your opinion, we would like to clarify a few points for future guests. The studio’s size, layout, and exact square meters are clearly stated in our listing and accurately shown in the photos. Transparency is very important to us, and we ensure guests know exactly what they are booking before arrival. No issues or concerns were reported to us during your stay. We are always available and encourage guests to contact us immediately should anything not meet their expectations, so it can be resolved promptly. For this reason, the one-star rating came as a hurtful surprise. We also provide courtesy services that go beyond basic accommodation, including cleaning every three days and a complimentary coffee corner with quality coffee, biscuits, and other amenities. Our main goal is to make guests feel comfortable and at home. It appears your expectations may have been better suited to a larger or different type of accommodation. Estudio Andrea is a compact studio, and the pricing reflects this accordingly. Many guests choose our property specifically based on the clear description provided. We regret that your expectations were not aligned with what was clearly presented and find the one-star review disproportionate and disappointing. Sarah & Andrés