APPARTEMENT AVEC VUE SITUATION ET CENTRE-VILLE DE LA BELLE MARINA

We are very sorry you didn't enjoy your stay and apologize for any inconvenience. However, we would appreciate it if, in addition to mentioning the problems, you could also provide the full context and all the facts in detail, as it might seem that we didn't pay attention to your requests and didn't treat you with the necessary care and attention. 0. You don't mention that I personally went to the airport to meet you as a special gesture. I thought it would be nice to show you our hospitality since you were traveling alone. Furthermore, although it's not something I do for all guests, I personally showed you nearby shops and supermarkets, and, as an added bonus, I took you to a phone store so you could install an eSIM in your phone and avoid communication problems during your stay in the country. It goes without saying that these were all special gestures on our part, and we never asked for anything in return, nor would we. Additionally, when you said your internet wasn't working, I immediately went to the apartment and it turned out it was working, but it hadn't been configured correctly on your phone. I also resolved this issue in person. 1. Regarding the cockroaches, you should know that during the summer, these insects fly across the Mediterranean from Africa, and it's not uncommon for them to appear on the balconies and terraces of apartments near the sea. This doesn't mean the apartment is infested. However, as soon as you notified me, I went in person with the cleaning staff to clean and wash absolutely everything, as well as disinfect and leave you plenty of products to use as protection against them entering the apartment. I also left you mosquito control products, since mosquitoes are also common throughout the city during the summer. 2. I must emphasize that during our guests' stay, the cleanliness and hygiene of the apartment is their responsibility, not ours. Unfortunately, for stays of a month or more, like yours, it's impossible for us to ensure the apartment is spotless, just like the day you arrived. 3. Regarding the water heater, I'm sure you understand that appliances break down in every home. However, as soon as you mentioned it, we bought a new one and installed it. The one-day delay wasn't due to a lack of commitment, but because it wasn't possible to install it that same day, so the installation was scheduled for the following day. Similarly, we scheduled a check-up of all the air conditioners in the apartment, and a new unit was eventually installed. Unfortunately, your stay ended right around that time. Once again, we sincerely apologize for any inconvenience. Kind regards.

Pamela y su familia son maravillosos, respetuosos, ordenados, comprensivos y de una gran calidad humana. Estaremos encantados de recibirlos en nuestro apartamento siempre que lo deseen.