Grande maison pour les familles et les chiens, maison de 3 étages à Hunstanton, près de la plage

Thank you for taking the time to write such a lovely review. We are so pleased that you had such a lovely stay and that Poppy House worked so well for your reunion!

Thank you so much for your review Cheryl! It's brilliant to hear that you all had such a great stay and that the house and location suited your needs so well. We hope to accommodate you again one day!

Thank you for taking the time to review Rudy and for the constructive feedback which we can now use to improve future stays. It was disappointing to hear that things were less than perfect. We are glad that other aspects of your stay were positive.

Thank you for taking the time to write about your experiences of your stay at Poppy House. However, for clarity and in fairness to other guests reading this review when choosing a property I would like to clarify a few points. Firstly, it is important to note that in 5 years of bookings I have only had to retain a very small amount of the damage deposit from ONE other guest so this stay is not reflective of other guest's experiences. Unfortunately my experienced housekeeper found the property in a less than adequate state at check out. The house was left in a mess with balloon confetti and other remains of the stay left on the floors, the rubbish and recycling had not been sorted properly, with general rubbish in the recycling bins, nor had it been removed from the property into the outside bins. The lounge carpet was stained which required professionally cleaning ahead of the next guests arriving. Windows were left wide open when at check out posing a security risk to the property. Candles had been burnt and remains left. The house folder clearly states guidelines about how to care for and leave the property and unfortunately this party fell short of our expectations, in turn resulting in additional costs, hence my request to retain some of the damage deposit to claw back those costs. I was in open and direct communication with the guest regards my concerns and we reached an agreement without HomeAway needing to intervene. As an owner I was left out of pocket from this stay but we both agreed on the sum witheld to draw a line under the negative experience for us both. As you will see from the 58 other reviews on this site and the reviews on other booking sites we use, this stay is not reflective of other guest's experiences.

Thank you for your review! We're thrilled to hear that you had a good stay and hope that we're able to welcome you back again one day!

Thank you very much for your lovely review. We are glad to hear that you had a lovely stay and enjoyed the house and area. We do hope that you will come and visit again some day. Thank you for taking the time to review.

Thank you so much for your lovely comments! We are really pleased that you enjoyed your stay and that Poppy House was able to meet so many of your needs. Your feedback is valued and I'm sure will help others when they are researching their own stay. We hope to welcome you again in the not to distant future.