Bien entretenu, adapté aux chiens, spacieux, villa d'un étage, avec 2 vélos adultes gratuits!

It’s disappointing when we receive a negative comment about our villa. In fact, it’s been years since we’ve had one. We strive to do everything we can to make each and every guest as comfortable and satisfied as possible. It’s even more disappointing when a guest has an issue and doesn’t let us know about it until we read it in a review. We advise our guests to contact us immediately if they have any issues, questions, or concerns. This is one of those cases where a simple phone call could have resolved the issue. You stated in your review “The decor and the space looks even better in person! Everything was clean, location was good,” Then you go on to explain about your son visiting from another rental and he suddenly walks on our deck and has fleas biting his ankles. You didn’t say that you had received any flea bites yourself, The guests before you didn’t complain, and neither did the guest after you. How is anyone supposed to know where the fleas came from? I can tell you that they didn’t come from our deck, as fleas do not live on hard surfaces, They do live in grass, dirt, sand and carpet, none of which we have in our villa or on our deck. However, if you had called us immediately when you had the issue, we would have sent someone out to address it. Your negative comment and four star rating hurts our VRBO ranking. We can’t fix something that we were not aware of.