Confidentialité et emplacement! Un acre et 2 minutes de la ville. AC centrale. Patio couvert.

We thank you for your feedback. We take great pride in the cleanliness (as you can read in most reviews), but there are times when dust can get the best of us. As you mentioned, we did address the dust on the ceiling fan & fireplace. This is how we keep our guests happy and hope you return to see the detail. Thank you again.

Thank you for the time you took to leave a great review. We greatly appreciate it. The gravel can get loose from the street when there is rainfall and flows into the driveway as it is at a decline. We have since gotten in touch with the city to place a berm to block the street gravel when there is heavy rain. We always appreciate feedback and thank you for staying!

Shannon took good care of our home during her stay. We would like to address some of the points of their review. When key pad code was set up, code was accidentally not inputted correctly. We saw the alert and immediately called our guest to correct the issue, the door was opened immediately and called to confirm. In staying in any vacation rental or hotel, communication is key when an issue arises. During this guest stay we did not receive one call to assist in addressing the issues the guest stated in the review. We could have easily explained or assisted in troubleshooting the fireplace as well as the rod in the bathroom. We had the fireplace checked after the guest stay and was told fireplace was working properly and just needed to be troubleshooted to get lit. We had another booking after this guest and we were told there was no issue with the fireplace as it was working properly. We always ask our guest to please call us for any questions as we are always available for our guest. We pride ourselves on our commutation with our guest and the cleanliness of our home, as this guest stated in the review.

We regret you were not impressed, but pleased with your appreciation for the cleanliness. Excuse the inconvenience of your door code not working upon initial attempt. Upon receipt of your phone call, you entered the home immediately. It was a matter of resetting the alarm system. Please note that you actually had an early check-in of 1:30 pm as our standard check-in time is 4pm. The profile states that the driveway is at a decline. We will definitely add a photo for future guests, thank you. We ask that each guest remove the kitchen trash from the home upon departure in the event of a delay in housekeeping (they don't necessarily arrive immediately after check out). This prevents kitchen food from sitting stagnant in the home or being thrown by wildlife if left outside. Due to the forrest terrain, Ruidoso does not have a trash service that picks up trash at individual homes. Trash is only picked up at community dumpsters, which are located on every street. We regret your dissatisfaction about the issues above & thank you for sharing. We believe that reviews provide good feedback & opportunity for communication, but the remaining issues are incorrect. The cleaning fee is $95 & you do not have to put the towels away. Housekeeping launders all towels. As you mentioned, the home was clean as we take great pride in its cleanliness. The $95 fee includes washing of linens, towels & rugs, cleaning & disinfecting of the bathroom, sweeping, vacuuming, dusting, mopping, windows, disinfecting all areas to include refrigerator, stove, microwave, coffee machine, tables & chairs, doorknobs, remote controls & light switches. This fee is typical for most cleaning services in Ruidoso, especially for the amount of detail. Please feel free to compare cleaning fees amongst different homes in Ruidoso & you may be surprised to see they are very similar. Again, we regret your dissatisfaction & thank you for staying.

Rachel, we are extremely grateful for your kind words and wonderful review! You have the sweetest family and we thank you for choosing Lewis Lodge as your Christmas home! Knowing that you created lifelong memories makes the work we put into the home worth it. You all are welcome back anytime. Thank you!