6/10 Satisfaisant
April W.
18 juin 2023
Les points forts : Propreté, emplacement, exactitude de l’annonce
Les points faibles : Communication
Mixed feelings…
The property was just as pictured and we really enjoyed the home. It fit our needs perfectly and was well located.
Unfortunately this house is actually booked with a third party group through VRBO and I did not enjoy the experience at all. There were a million rules & regulations to read through. A million hoops to jump through. Email a selfie, a picture of your ID, a picture of the card used to book. A VERY high security deposit which you won’t see back on your card for at least 7 days. Ridiculous. Then after signing fifty times on their contract and emailing all pictures during the initial booking- the day before the vacation they requested EVERYTHING again. They promote communicating with them through their guest portal but I repeatedly sent messages and never received ANY reply. I sent an email the night I checked in to ask how tor adjust the a/c and never received a reply. Office hours to call are usual business hours so good luck getting help after 5 pm. Aside from this they repeatedly send emails warning you to be careful and not damage anything and lists of all their charges from a hand towels to a minute past check out time being charged by the hour. The icing on the cake was being asked to take our bags of garbage and drive somewhere in the middle of the community to discard them. Also, put your towels to wash. They should be paying me at that point. It was very stressful and I felt terrified the entire stay there.
April W.
Séjour de 3 nuits en juin 2023
