Spacieux Kelseyville Home w / Large Lakefront Deck!

Lora, we sincerely apologize for not rising to your expectations and standards during your brief visit to our property. The condition you encountered upon arrival, is certainly not reflective of the standards we strive to uphold. This is our home. We love it. Three generations of our family, including three toddlers, spent several very enjoyable days there shortly before your arrival. A very small section of the wall was indeed damp from the very heavy rains. We observed some surface crumbling but no mold. Regrettably, it could not be fixed before your arrival but has been fixed now. The mice droppings looked to be more like coffee grounds. There is no evidence of any mice or mice droppings on the property. Our Evolve vetted and recommended caretaker toils three to four hours to get the property ready for arriving guests. We are not quite sure what you mean by “filth”. She is not known to leave filth of any kind behind. The kitchen has been recently revamped with new flooring, new countertops, state of the art Jennair oven/ microwave, and cooktop. Old furniture replaced with new furniture. The pictures on the site have not yet been updated to reflect the many changes in progress. Outdated perhaps but definitely not “fake”. Arriving guests will certainly enjoy the improvements. Only as a gesture of goodwill, your demand for a refund was honored. It is not our intention to profit from unhappy guests. Any delay in your receiving the refund lies entirely between you and the agencies you dealt with. I too am distressed with the indifferent response as it has cost us potential new bookings. I am informed this is due to “high call volume”, corporate America’s most misused cliche and excuse. This has not been a good experience for either of us. We understand your frustrations and the desire to buttress your claim for a refund. A more reasoned, temperate review would have been more credible and achieved the same result. Our caretaker has thoroughly inspected the property to ensure there is no evidence of rodents. Any areas of concern have been meticulously cleaned and sanitized. Without exception, all our guests enjoy the spectacular, unobstructed views of the lake, the stunning sun and moon rise, the turkeys, the deer, the birds and the rabbits that roam, besides the tranquility, peace and quiet. We regret you were unable to enjoy all this.

Anthony, We regret your vacation did not end as we would have hoped Hopefully, the generous refund will have mitigated, in a small way the inconvenience. - We had the exterminator make 3 successive visits days apart to ensure the upcoming guests would have no problems. According to the exterminator, the cockroaches were introduced by some guests as the species is not native to the area. The house appears to be free of pests now but is being monitored continuously. I'm sorry you had this problem, but we truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

Response from owner: "We thank you for taking the time to write a detailed review. We are glad that the house, bar the driveway, met your expectations. -As stated in the cancellation policy, guests who check out early are not entitled to a refund. As a gesture of sheer goodwill, Evolve and the owner provided a not insignificant refund. We regret that it did not meet your expectation of a full refund. -Riviera Foods is a top-class grocery store located 3.5 miles, a 7 minute drive, from the property on Soda Bay road. They also have a gas station. There is a coffee shop, a pizza place, and an Indian restaurant in the same mall. -Konocti Harbor, 1 mile away, has a small convenience store and a bar and grill restaurant. -Guests coming from the Bay Area - the best place to fill up is Twin Pines Casino right on Hwy 29 in Middletown on the way up. It has the cheapest gas. -The property is at an elevation of 2000 ft on Mt Konocti, thus offering the spectacular, unobstructed views of the Lake that guests long for. It is located 5 miles from Hwy 29 and Soda Bay Rd. intersection. Only a 3.5 mile section is windy but not an onerous drive, taking just 7 minutes. -There is a parking space on the side of the road, at the top of the driveway. which would have eliminated the need to back in. Suggested remedies for those prone to car sickness - focus on the road ahead and take the turns slowly. In closing, Evolve and the caretaker are always available to answer any questions and provide local information to make the stay more enjoyable!"

Jennifer, the homeowner would like to pass along the following message: 'We are truly sorry your stay did not live up to your expectations. The oven is indeed not working as it should. Due to COVID-19, many businesses have shut down and the remaining are overbooked. We did provide a smaller, tabletop oven. Perhaps that did not meet your needs. The house is not advertised as providing amazing views with the huge telescope. The huge telescope is used to observe the stars and not take in the views. It needs some level of knowledge of astronomy to use. We provide two smaller telescopes to view the stars and three binoculars to take in the amazing views. There were two complaints about loud noises and singing till 1.00 am. The dogs were barking because the noise agitated them. They don't normally bark. The neighbors are elderly couples and retired veterans. They do not party. The property management company was informed of the complaint. They took action as appropriate. We are not in a position to differentiate between the two narratives. However, the house on either side and the back is flanked by two large vacant lots. There is considerable distance between the neighbors. Being a wooded area 2000 ft on the side of Mt. Konocti, it is possible that occasionally a couple of cobwebs form under the eaves of the deck, despite the spraying. At no time has the 750 sq ft deck been rendered unusable because of a couple of cobwebs. We understand your frustration and hence, the urge to post a very negative review."