Beach House, 1/20 Pacific Road

HI Sylwia, we love your review! We appreciate your time in sharing your positive experience and we look forward to your next visit. Thank you! - PSA Team

Thank you so much for your amazing perfect-star review, Diane! We are thrilled to know your stay with us was a success. Please come and visit us again soon. - PSA Team

Glad you had such a great time and the accommodation met all your needs. Thank you, Belynda! - Port Stephens Accommodation team

Thank you for sharing! We value your loyalty to our business and are happy to hear you've enjoyed your experience with us.

Hi Jan, We are so pleased to know that you had a great time and we look forward to your next visit!

Thank you so much for your high star rating, Jan. We appreciate it!

Hi Clair- Maree, Thank you so much for your amazing 5-star review! We are thrilled to hear your stay with us was a success. We love to have you back soon.

Hi Anne, Thank you for giving us a 5-star rating and for sharing your feedback! The property does not include bed make. However, we can arrange for it at an additional charge. We hope to have you back soon!

Thank you for your wonderful feedback! We’re delighted you enjoyed the gorgeous views, warmth, and cleanliness of the property. We appreciate your comments about the entrance and parking and are glad you were able to settle in and enjoy your stay. We hope to welcome you back again soon! "We spent 8 days here and really enjoyed it. 5mins to anywhere in the centre of Queenstown and was clean, spacious and had great views of the lake. Sauna and pool with a view was awesome as well. They’re definitely not kidding when they say that the parking is TIGHT, but thankfully we had a small enough car that we managed OK. Highly recommend!" Thank you for your wonderful review! We’re so glad you enjoyed your 8-day stay, the spacious apartment, stunning lake views, and the sauna and pool facilities. We appreciate your comments about the parking and are happy it worked well with your vehicle. We hope to welcome you back again for another great stay! Beautiful house with a fantastic view. Short walk into town. loved it" Thank you for your lovely feedback! We’re delighted you enjoyed the beautiful house, fantastic views, and convenient walk into town. We’re glad you had a great stay and hope to welcome you back again soon! The property was in a perfect location for the coastal walks we wanted to do. It was clean and had everything we needed for a 2 night stay. Very spacious and lovely outdoor area. Unfortunately the booking process is less than easy. The property is managed by a third party who when you call appears to be answered by a call centre overseas. Any emails I was sent in relation to the booking were later found in my junk mail and I was oblivious to additional requests for more personal details and my credit card info had to be provided 3 times for different reasons. I had to call twice for information regarding the late check in information which I received just before 3pm on the day. It just seemed quite hard and as we were travelling during that time to the destination we then discovered the keys had to be picked up/dropped off in a different place. I feel this should be clearly communicated in the email correspondence earlier. I did however receive the hope you had a good stay and make sure you check out by 10 text message early on the first morning of our weekend stay haha Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the location, spacious property, cleanliness, and outdoor area. We sincerely apologise for the difficulties you experienced during the booking and check-in process. We appreciate your comments regarding communication and will review how we can make this information clearer and more convenient for our guests. We’re glad you were able to enjoy your stay overall and hope to have the opportunity to welcome you back in the future. -PSA Team

Thank you for staying with us and sharing your experience with other travellers. We were pleased to read you liked the house, view and bbq on terrace, but we are sorry to hear there were some issues with ants and a broken bed. We have passed these issues onto our maintenance department. Our welcome pack contains two cloths, scourer and two bin bags among other essentials. Regarding the key hub...we completely understand you and the other guest’s frustration with the key pick up and drop offs. The secure key hub was designed and located so guests didn't have to come in to Nelson Bay and struggle to find parking to pick keys up, plus it makes it convenient for afterhours pick up at no extra cost. We understand there have been a few issues with some guests unlocking keys, but we are working hard to resolve these issues to make the process hassle free for our valued guests. Please be patient with us as we are trying very hard to resolve these issues, we are continually trying to improve the standard of facilities and services offered to all our valuable guests.

Hi Kara, we are delighted you enjoyed your stay with us. We hope to see you again soon!

Thank you for your valuable feedback. You're most welcome to visit again!

Thank you for the feedback. The unit really is in an amazing position and Fingal Bay is a lovely area with so much to offer. We hope to see you again in the near future.

We try to maintain the highest standards of service, but clearly that's not what happened here. We are terribly sorry to hear about your experience. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

Glad you had such a great time and the accommodation met all your needs.

Thank you for taking the time to leave a review, we have informed housekeeping regarding the bed linen, thanks for letting us know.