I really didn't want to write a negative review, however I do feel like this information can be useful to the owners and future guests.
Here are the things that made it so we won't rent from these owners again:
1. In the rental email I received prior to our arrival, it said the house would be unlocked with the key on counter. The house was unlocked, but no key in sight. The door is installed with a key pad, but there was no mention of a code anywhere. The following morning, when we wanted to leave, I had call the owners to ask about it. (There are people living downstairs, and we were told we could ask them questions, but we didn't know where their front door was and actually never saw them while we were there). When I spoke to the owners, they gave me the code, no big deal. But then they asked if they could come over to do some minor repairs. I thought it was odd, but said yes. That was the first thing that bothered me. The repair should have been done prior to our arrival or waited until we had checked out for the week.
2. Throughout the week, I received almost daily emails from the owners. Reminder to do this (or not do something), one about the washer and dryer, one asking if we found a watch from someone else who had stayed there before us, one about parking, one about the garage. It was too much. I felt like they were watching and hovering over our stay. They even came over to drop off toilet paper and paper towels. Which is nice to have, but again, that should have been stocked before our arrival. I have rented several houses, all over, and have never had this happen. It shouldn't have felt like we were staying with them and it did.
3. The laundry. Online, it says that there is a washer and dryer available for guests to use. Awesome, especially when you have 4 kids! I was doing a load a day and loving it. Until I got an email asking when I'd be done so that the people living downstairs could use it. I thought it was for us? So I replied, said I'd be done by noon and they could have it the rest of the day. The next morning, I threw a load in and off we went for the day. When I got back, our laundry had been moved from the washer, dried and put in our bag. First, I had things in the washer that I didn't want dried and second, I don't want people I don't know touching my underwear. It felt rude and invasive.
Overall, the house was nice and in good shape, but with the way they ran it, we won't be back.