★ LUXE ★ Fun ★ OCEANFRONT ★ Coucher de soleil et tortues!

Probably the worst guest experience we've ever had! Hard to know where to even start with this one. We have had 100's of guests in our Maui condos. We've had mostly (99.9%) excellent experiences, a few hiccups and of course we've had some problems. This guest rates as easily the absolute WORST we've ever had! If you're considering renting to Norma this is your chance to bail out before you get to experience all the drama she'll bring to your home! The guest tried to check in early and disabled the electronic lock because it would not recognize the code - of course it was not valid yet because she wasn't supposed to check in! She called and blamed me for not telling her that she couldn't check in early. Apparently she didn't like the answer I had given her earlier that an early check in was not available because we had another guest leaving the same day and our cleaning company needed the time to get it ready for them. Norma thought that she'd try anyway! I ended up giving Norma a code to get into the condo early. She then demanded an apology because the lock didn't work. Really! After the check in time, Norma said she still had problems with the lock and claimed that the lock was broken. Here's where it got stupid and the drama began. I called a locksmith immediately with an after hours emergency call. They dispatched someone with a window of time to expect the locksmith. Norma called me every 10 minutes telling me that he wasn't there yet. After 45 minutes she called and demanded that the locksmith get there immediately. I have no idea how I was supposed to make that happen. Norma told me that they had somewhere to go and couldn't wait around for a locksmith and he needed to be there NOW! The locksmith did arrive about 10 minutes later and found NOTHING wrong. He told me that Norma was not entering the correct code, the lock was timing out and she was getting frustrated. After an emergency locksmith call at $575 and 4 other similar experiences (yes the drama continued) we did find out from a neighbor that Norma spoke with that she expected to be compensated for her inconveniences. She's actively looking for problems and has no problem fabricating one! We called VRBO for help with this situation and Norma was UNRESPONSIVE and would not return calls to VRBO or us. VRBO recommended we ask Norma to leave and she would not! We could describe more but you get the idea! RUN WHILE YOU CAN!!!

Thanks for your great review. We are glad you enjoyed our condo. You and your wife are some of the first to enjoy it after the remodel.

Thanks for your review Lori. Glad to hear that you are planning on a move to Maui. That's in our long term plan too. We seem to almost always see the turtles from our balcony too. I remember counting 21 of them at once feeding out front earlier this year. Mahalo