Particulier / consommateur
Ricardo Bodas Garcia
- anglais, espagnol, italien
Salle(s) de bain
Soirées/évènements non autorisés
Adaptée aux enfants
Rogamos a nuestros queridos huéspedes no dejen restos de comida en las estancias de la casa a su salida. ¡ Muchas gracias por su colaboración!
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100 %.
L'appartement est entièrement conforme à la description : calme, frais, bien équipé. Le stationnement de notre véhicule au pied des escaliers n'a posé aucun souci.
Nous avons été bien accompagnés depuis la prise de réservation jusqu'à la fin du séjour par Ricardo et Javier.
Nous avons passé 8 jours formidables à Cala Galdana avec nos 3 enfants.
Nous reviendrons !
Merci beaucoup pour votre appréciation de notre maison à Minorque .
Nous sommes vraiment heureux que vous avez apprécié votre séjour sur l'île , et la maison a été à son goût.
Nous serions heureux de vous accueillir à nouveau dans ce lieu si magique .
Wie waren sehr begeistert von dem Apartment. Die Küche hatte eine gute Ausstattung und alles was man braucht. Das Apartment ist 10 Minuten vom Strand entfernt und hat eine ruhige Umgebung. Das einzige was uns gestört hat ist der Weg ins Apartment. Es sind einige Treppen hoch und wir waren 3 Mädchen mit großen Koffern und es war sehr schwierig zum diese ins Apartment zu transportieren.
Aber meiner Meinung nach ist das Apartment sehr empfehlenswert!
Very kind of you Mearen. Thanks you for all and I am happy you have had a good time in Menorca.
Good location, but run down apartment
This accommodation is run down and poorly looked after, which is a shame. There are a few safety issues which are quite concerning. The ladder to the bunk beds is not screwed on at the top, which we only discovered when our young son tried to climb it, it was fortunate he didn't hurt himself. He had to be lifted in and out of the bed every day. The electrical appliances in the kitchen are all plugged into a single adaptor, which hangs from the wall, which I believe is quite dangerous. There is also rotting wood in the bathroom and the washing machine floods the kitchen floor when in use.
The accommodation is located on a steep slope, with the only access intothe building via glazed doors, which are locked in by metal shutters. The windows of the buildings are several stories up. The lock to the glass doors does not work from the inside, so the only way to secure the building at night is to lock the metal shutters. The glass doors need to be closed to keep the ants out, so you need to remove the key from the metal shutters. Because of this set up combined with the general run down nature of the building, we were worried that should there be a fire at night we wouldn't be able to get our children out safely. We went to test the smoke alarm, and were surprised to find it without battery and with broken wires. We contacted the owner to express our concerns and request a new smoke alarm and were told that if we didn't like the accommodation we could move elsewhere. What kind of person responds in that way to a question of children's safety? We sought out and bought a smoke alarm, which isn't top of your list of things to do on holiday, but we did sleep safer at night with it in place. We took it to our next accommodation on the island, but the house had a functional smoke alarm on each floor.
Other problems were that when we arrived there was not a scrap of toilet roll in the building so the first thing we had to do was find a shop to buy some. Whilst I appreciate the house should not be fully stocked, I don't think I've ever been to holiday accommodation that didn't have at least a part used roll. When we first used the kitchen all of the cutlery and crockery was damp and greasy. When we went to use the last plate on the stack I found a piece of rotting meat stick to the plate, which at least explained the smell from that cupboard. What a shame the same couldn't be said for the bathroom; no amount of scrubbing could remove the smell of urine.
It is a shame that someone can freely make such cutting and dishonest remarks on a property. I hope the following will help clarify your complaints.
In the first place, I would like to point out - as this was obviously not mentioned in your remarks – that on your arrival I was informed that the guest expected to have wifi in the apartment. This was a misunderstanding due to the wifi service is not available. Nevertheless - as my main concern is for my guests to feel comfortable during their holidays - I did not hesitate to solve this issue by paying for his data. In doing this, I thought this matter had already been settled.
Next, I received another complaint, but this time regarding problems with a fire alarm. This also took me by surprised as having a smoke detector was never mentioned on the website. When I bought this apartment this device wasn’t in use any more and I have never received any complaints from any of my guests regarding this issue. In any case, if it had been a matter of replacing its batteries, it would have been solved straight away but, sending someone to fix it or install a new one, would have taken too long. I assure you my apartment is a safe home. I also have children of my own and if I ever thought that my children were in any sort of danger I would move to another place without hesitation rather than wasting time complaining. This is just a matter of common sense!
There are two doors in the entrance and can be fully locked. The glass door mentioned inside can be locked by pressing a button inside. I am afraid this point has not being taken into consideration . The outdoor door is locked with a key. On the other hand , Menorca is one the most safes places to go on holidays.
I have arranged the house cleaning with the same company for years and as you can see in other comments most guests recommend this house to be clean and quiet. And we are proud of it. But, as my aim is always to improve the customer service I will talk to the managent to be sure everything is going well.
To be honest, if you and your family were not happy due to these inconveniences, you were very welcome to have searched for another place that suited you better and I would have giving you the money back for the remaining days of your stay. That is what I told you exactly by writting message as I did not care about the money if my guests are not 100% comfortable in our house.
clean,great silent peacefull position,full of kitchen equipment,ideal for a family
Very cute,warm and cozy,close by to restaurants and pubs
Casa accogliente e pulita
La casa è molto accogliente e pulita. fornita del necessario e in posizione tranquillissima, freschissima. Nonostante le numerose scale di accesso... Incantevole.
(Texte traduit automatiquement) Suivre la direction
(Texte traduit automatiquement) Meson Murciano (Cala Galdana). Le restaurant El Gallo (accessibilité par la route de Cala Galdana). Equestrian Show sont Martorellet (route d'accès à Cala Galdana). Centre de plongée sur la plage de Calagaldana lui-même. Location de scooter pour le jeu des enfants. Service Croix-Rouge sur la plage.