Appartement spacieux proche du front de mer dans une élégante station balnéaire

Thanks

Thank you, Richard, for taking the time to write such a positive review, it is appreciated. We're so pleased that you enjoyed your stay .. we hope we can accommodate you again in the future. Dorothy & John

Many thanks for your kind comments and we hope to welcome you again some time.

Great to hear you liked it and look forward to seeing you again soon!

Many thanks for your kind remarks!

Great to hear you enjoyed your stay and found everything to your liking. Many thanks for your recommendation and we hope you will come again!

Thank you so much for taking the time to post such a lovely, descriptive review. It’s great to hear that you enjoyed exploring the area and that the children enjoyed their time at the safe play areas. We hope you made some wonderful family holiday memories. We work hard to make the apartment feel like ‘home from home’. Your review is very much appreciated; thank you for choosing to stay with us.

Thank you for taking the time to review your stay; it is useful for us to be able to improve, where necessary. As buildings in Spain are constructed to stay cool, we ensured that air conditioning units were installed in all three bedrooms and the lounge/diner. These units supply cool air/warm air as and when required. In addition, there are two portable heaters in the apartment. With regards to a dishwasher, a comprehensive list of appliances, in the apartment, is on the website. There is a large clear circuit board box in the hall by the door of the apartment. A tripped circuit is easily rectified by ‘flipping’ the switch that is down to up; this restores power immediately to all electrical items in use. I can understand if this system is not what you are used to, and we will make sure that we highlight these instructions in our ‘Welcome’ folder. In the folder is the name and telephone number of our excellent agents (De la Cuesta) in case of any problems; their office address is also recorded. The office is a 5-minute walk from the apartment. I do hope the warm weather and the central location of the apartment helped both of you to enjoy your week in ‘magical’ La Herradura. Regards Dorothy

Merci beaucoup!

Merci

Merci beaucoup

We appreciate the time you have taken to write your review but are surprised and disappointed with its content. We were happy to answer your many queries, prior to arrival, regarding provision of extra keys, also key collection (as you were to arrive out of agents office hours) ease of parking, preparation and requirements for various visiting family members during your three week stay. We felt it a bonus to inform you that a staff member at our excellent agents was French; we have been informed that communication was clear when you visited their office daily. We take your comments seriously and would like to address them:- • A clearly visible note says that ‘ALL instruction books are in the drawer under the TV’. These are in several languages. However we have to rely on clients reporting problems to our agents (cleanliness, breakages, equipment not working etc). We can only surmise that previous clients have not had a problem or, if they have, they have failed to report it; we can only apologise if this is the case. • There is also a clear note: “Cleaners should leave plugs in baths & basins to prevent the temporary odour of ‘dry drains’ which can occur if the apartment has been unoccupied for a time. If this odour occurs, simply run water to refresh all u-bends in sinks, baths etc. We recommend leaving plugs in unused sinks” • The small ‘Italian’ coffee maker is a ‘little used’ item resulting in oxidation staining. We will look at prevention or renewal. • As the apartment has marble floors and no other floor covering, we feel there is no need for a vacuum cleaner and none has ever been requested. Had you asked, our agents would have arranged cleaning of the apartment during your weekly linen change. Your positive comments regarding the central position to shops and restaurants were noted. With regards ‘noise’, La Herradura is normally a magical, tranquil village with the exception of August (Spanish holiday time) fiestas and local holidays. Your stay coincided with the last few days of Semana Santa (Holy Week) where lively music, marches and processions take place throughout the streets. We regret that your experience didn’t satisfy your expectations; we appreciate that you awarded us 3 stars out of 5 in your review. We have been letting the apartment for twelve years and we have many clients who visit time and again. Their satisfaction can be judged from the many positive reviews listed here.

Many thanks for your kind and helpful comments. We hope you will visit again!

Vielen Dank für Ihre freundlichen Kommentare.

We were happy to welcome you again this year and pleased that you enjoyed your stay. Thank you for booking already for next year!

Thanks for your comments. We will review kitchen equipment on our next visit.

Muchas gracias por tus amables palabras. Genial ver que has reservado de nuevo para el próximo año. Many thanks for your kind words. Great to see that you have booked again for next year.