Appartement 'Casa Vacanze Elma' avec jardin partagé et balcon

Hello, Thank you for taking the time to share your feedback. We’re pleased you valued the apartment’s central location. However, we understand that the traffic noise may have been more prominent than anticipated. As the property is in a transit area, some level of noise can occur, especially during certain seasons. The location details are visible on the map before booking, and we encourage guests to check these to ensure it aligns with their preferences. Regarding the sofa bed, we’re sorry to hear it did not meet your expectations. We understand that comfort is subjective, some prefer firm mattresses, while others favor softer ones. It’s worth noting that the apartment has eight beds available, and since your booking was for four people, other beds could have been used as alternatives. About the showers, we acknowledge your concern about their size. The showers are standard measurements of 70x70 cm and 100x80 cm, and while this suits most guests, we understand it might not be ideal for everyone. As for the water heater, we were surprised to hear about the issues you faced, as it’s a modern model with a storage tank designed to provide consistent hot water without needing to wait for it to heat up. Had we been informed during your stay, we would have addressed this immediately to ensure your comfort. We also understand your concerns about the language of the notes and communication. While the property owner primarily speaks Italian, our multilingual team is always available to assist guests with any questions or clarifications needed. Regarding the WiFi, we apologize for any inconvenience its absence may have caused. However, this is mentioned in the property’s description to help guests plan accordingly. Finally, concerning the price, we strive to offer competitive rates that reflect the quality, location, and amenities of our properties. We’re sorry that your experience didn’t meet your expectations and hope that you’ll consider giving us another chance in the future. Your Holidu Team