Minutes du Mercedes-Benz Stadium+GWCC+State Farm Arena

First, it is important to establish that we maintain strict no-smoking policies across all our properties. Unfortunately, as with any host, an occasional guest may choose to disregard these rules. While we cannot guarantee that every guest will respect our policies, we can guarantee that violations are taken seriously and addressed promptly. Your review omits relevant details regarding our response. When you contacted us about the smoke odor, we profusely apologized for this highly unusual experience. We then immediately authorized a full refund, allowing you to vacate the property without financial penalty. You flatly refused our offer and instead insisted on remaining in our home. Despite our reluctance, we agreed to accommodate your request. Within 15 minutes, we arranged for a member of our team to visit the property, investigate the source of the violation, and provide an air purifier (as you mentioned). We are confident that you and your family enjoyed a wonderful stay in our home. We believe the reviews both preceding and following your stay will reflect the highly unusual nature of this guest-related smoking violation. Additionally, for clarification, all units at this property accommodate short-term guests; no "neighbor" was involved in resolving this issue.