Beauté LaSata avec patio, piscines, jacuzzis, centre fitness, clim & accès plage

Thank you, Sherry, for sharing your experience with us. We genuinely appreciate your feedback and are glad to hear that you found the room clean and the bed comfortable. However, we’re truly sorry to learn about the issues you faced during your arrival. It’s important to us that our guests feel welcomed and informed from the moment they arrive, and we regret that the check-in information came later than expected. We also understand how frustrating it can be to navigate a new place, especially when directions aren’t clear. Your comments about the beach access and parking are noted, and we will work on improving the clarity of our listings to ensure future guests have a better understanding of what to expect. We’re glad you enjoyed the surroundings, but we recognize that the coffee pot and lack of supplies didn’t meet your expectations. We strive to provide a hassle-free experience, and we appreciate you bringing these details to our attention. We hope you’ll consider staying with us again, as we’re committed to making every visit better than the last. Thank you once more for your insights.

We hope to be notified of anything less than satisfactory during your stay, as we strive to provide each and every guest with the very best vacation experience. We look forward to hosting you for a true 5-star stay in the future!

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Robert, thank you for sharing your feedback. We're sorry to hear that the unit did not meet your expectations, especially given your familiarity with the area. We understand how details like ice trays, tissues, comfortable linens, and proper lighting can make a big difference in a guest’s stay. Your comments about missing amenities such as a dishwasher, washer/dryer, and outdoor chair cushions have been noted, and we’ll review the listing to ensure it's clear and accurate moving forward. We appreciate you taking the time to point out these concerns, and we’ll use your input to improve the overall guest experience.