Hughes Hideaway | Cabane au bord du lac près de la ville

Thank you for your feedback, Karen. We’re sorry to hear your stay did not meet your expectations. Prior to your arrival, a shower valve in the cleaner’s closet developed a leak, which caused the carpet in that closet to become damp. As soon as you notified us of an odor, we immediately sent our handyman to the property. The carpet in the closet was removed that same day to resolve the issue. There was no mold present, and the odor was caused by the damp carpet from the plumbing leak. Regarding the septic odor, the home is equipped with a grinder pump, and there can occasionally be a brief odor when the pump cycles. This is not a constant issue, and the septic system has been professionally serviced to ensure it is functioning properly. Our listing also clearly states that the home does not have a traditional oven. Instead, we provide a large countertop convection toaster oven, microwave, and air fryer. Lastly, the glue on a few ceiling tiles had come undone slightly, causing the edges to lift. None of the tiles fell. We offered to repair them during your stay, but at your request waited until after your departure. We responded promptly to every concern that was brought to our attention and did our best to make your stay comfortable. While we are disappointed we could not provide the experience you were hoping for, we appreciate your feedback and wish you the best.