6 BR, mise à jour, cinéma à Creve Coeur (Long terme OK)

Jil, thank you for staying ! Coach

Thank you once again for choosing our home. I truly appreciate you and your group for staying with us, and I’m very glad to hear that the space and location suited your needs. Please accept my sincere apologies for the issues you encountered upon arrival. You should not have had to deal with the clutter, the toilet concern, or the smoke detector problem, and I’m grateful that you took the time to bring these matters to our attention. Your experience is very important to us, and we are already implementing improvements with our cleaning and maintenance teams to prevent this from happening again including enhancing the exterior lighting. Thank you for your understanding and patience. It would be our pleasure to welcome you back in the future for a much smoother and more enjoyable stay.

Fixed!!! Thanks for the review Yvonne.

I am writing to inform you that we have recently undergone a management change for our property. As part of our commitment to providing the best experience for our guests, we have made several positive changes, including reducing our prices to make stays more affordable. In addition to price adjustments, we are actively working on numerous improvements to the property to enhance the overall guest experience. We believe these changes will contribute to more bookings and higher guest satisfaction moving forward.

Ruth and company were delightful guests. After they had formally made their reservation , we allowed them to view and tour the property. This gave them all the details they needed to enjoy their stay which they were most pleased to be able to extend. After they they did the below we gladly helped them replace their food to ensure a positive experience for all. We do regular system checks and even place a thermometer in the back of the fridge for accurate readings - Ruth moved the thermometer and therefore with all the open and closing for A large group they didn’t realized they had effectively placed the thermometer as if outside the fridge whole the interior itself when closed was in the 30’s. We didn’t have the heart to tell them that so we just covered it for them and let them enjoy the trip. They are welcome back anytime!

Dean: Thanks for your stay - A few corrections. It also seems that you would like us to add a late checkout option which we may do when it is possible. 1) Dean came early before cleaning was completed at his own request even though we were observing COVID protocols. The large group released our cleaning staff early based on their requested early arrival for which he thanked us at the time. We had offered to come back but were never called . There were no clumps of hair - That’s just false - we have 3 robot vacuums whirling through the home and professional cleaners. 2) we were unable to accommodate late check out that day . Frankly, I am a little surprised at Dean for complaining about this given he required early check in for himself knowing what stress that puts on the cleaning operations. Our staff is always extremely accommodating. 3) there were berries left on a mattress cover. We did not charge Dean for this.

Janet stayed at the home more than 1 year ago. During her stay, the City did not allow for short-term stays which Janet sought. To help Janet stay at the property, the long-term tenant subletted her the property and ensured she could stay without being forced out by the city. (Janet bore no cost.) The law in the city has since changed and with proper oversight allows HomeAway to operate without 30-day leases. (Thank you City!!!) Janet also received a full refund of her deposit according to the terms and conditions only of HomeAway which automatically releases the deposit at a specific time. We wish Janet had more to say about the house as our five-star ratings show instead of focusing on institutional issues. Recent reviews more accurately reflect the state of affairs and our commitment to five-star ratings!!!

"the beds were comfortable and they had a ping pong table in the finished basement " I stay positive with tenants, so I will add a little flavor to what are otherwise unfair characterizations based on Susan's bizarre actions as a "first time renter". Susan asked, like many tenants do, to come early and not have to pay for an extra day. I respected her effort, however, after she was told "no", she called again to ask a different person the same question expecting a different answer. She refused to believe that she could not come early (it was actually occupied the prior night). Having again being told "no", Susan decided to show up early anyway!!! Well, that may have accounted for the fact that we were still cleaning when she got there. Not to be deterred, Susan left her belongings in the house. We regularly leave immediately upon arrival so as not to interfere with the tenant or subject ourselves to accusations surrounding their belongings. Susan further wished to avoid simple compliance with the law, however, we resolved that as well to everybody's satisfaction. We have a carpet cleaner and we clean on a regular schedule. The kitchen is huge and well-appointed with a convection oven, 8-slice toaster oven, solid surface counters with a four-top Jenn-air range, built in filtered water system, dishwashwer, microwave, dishes, etc. The seal on the refridgerator door sealing was weak when Susan arrived. We gave her a quick way of tightening it while we found a solution that would not interfere with her time.