Belle maison 4 chambres centrale à St. Louis et St. Charles

Thank you Jess.

Thank you Beckie for your review. I appreciate the good comments you left about the property. As for the pillows, we made sure we kept additional pillows in the master bedroom so that guests could double the pillows when needed. Thanks and kind regards.

Thanks, Karl, for staying with us and for your review.

Thank you Rebecca for your review. I took time to respond to your review because I personally checked out the fish smell you wrote about and there was no fish smell in the home. If the last guest before you cooked fish, the cleaner will ensure that all smell is removed during cleaning. We could not verify any fish smell in the home. The carpet is less than one year old and they were brand new carpets. The transition strips have been scheduled to be replaced. About the plate, the last guest may have left it there and it was missed by the cleaner. I concede that the cleaner should be more thorough and I apologize. You stayed for 4 nights and if you had communicated even once about the issues, I would ensure that they are addressed. Thank you.

Larkin, I am so sorry that this was your experience staying in the home. My communication was clear to let me know if you needed anything. Let me address the issues you raised. Cleaners transfer any trash in the little thrash cans in the bathrooms into a thrash bag for disposal. I am sorry about the rags in the washer, it's probably an oversight from the cleaner. All bathrooms have mirrors and trash cans and there is an extra mirror outside the bathroom. Kitchen has enough dishes, perhaps you did not open the cabinet that had most of the dishes. A guest broke the closet door which has been fixed. If you pulled the string on the fan, the light would go off, and the fan would still work. The carpet was changed in June 2024, two months ago, and the cleaners ensure to clean the floor. If you had reached out during your stay, I would have addressed most of the issues you have raised. It is best practice for guests to reach out when they need anything. Thank you for your review.