6/10 Satisfaisant
Dallas D.
21 juil. 2025
Les points forts : Emplacement et exactitude de lâannonce
Les points faibles : Propreté, arrivée, communication
Wonderful Location, Less Wonderful Housekeeping
Disclaimer: This is the second year in a row I've stayed at this flat, and because it's just me and I need few in-house vacation amenities, I'll likely be a repeat customer because I know what to expect. In 2024, I arrived at my check-in time only to find housekeeping still cleaning up, so I had to entertain myself for two more hours until they were done. This year, I gave myself ample time to arrive and planned to get on the island around 6 p.m. (check-in time is 3 p.m.). When I arrived close to 6, it appeared housekeeping hadn't come at all â there were towels by the washer and dryer waiting to be laundered; the beds had not been stripped or replaced with clean linens; the bathroom had hair and an un-flushed toilet; there were muddy footprints in the entryway; the kitchen sink bore signs of frequent use. I struggled to get in contact with the property manager to report this issue, as though I could "check in" in terms of bringing my stuff inside, I couldn't unpack or settle in, and at first I wasn't sure if I was even going to be able to sleep there the first night. Thankfully, after a couple of hours, the property owner reached out and was able to get in touch with housekeeping to come by at 9 p.m. (six hours after check-in time, three hours after I was on the island). I gave them a couple hours to clean without me hovering, and when I got back around 11, the dryer was still going but everything was spic-and-span. This soured my first day of my reservation.
Dallas D.
Séjour de 7 nuits en juillet 2025
