I normally wouldn't leave a review when its bad because i believe if you have nothing nice to say don't say it at all, but unfortunately the frustration, that I endured was too much to excuse. This weekend that I spent at this property is supposed to be a fun, enjoyable, softball weekend, but instead, I had to wait two hours to get into this host's property. I texted , called over 6 times (and was put to voicemail) and even contacted VRBO. When I arrived at this property, I did not have an email with the code to the home.So I could not get in. This is after a day of cooking and baking for our softball team and I needed to put the food in the fridge desperately after the hour ride . But unfortunately, the host wouldn't answer the phone or get back to me. So I could not do that. I had to take my daughter to her softball game and sit in the car, so the food wouldn't spoil for the two hours. When the host finally decided to respond, she blamed it on the app. Not working, even though she was able to contact me up until that point without any issues. I had to leave my daughter's game to go put the food in the fridge, which means I could not watch her, which was the whole reason I was there. And also, the host never tried to rectify the issue.And just blamed it on the app issue. The home was fine for what we needed it for which was a fridge , somewhere to shower and sleep. But the customer service sucked!