Moderne 2CH Centre-ville | Centre + Parking + WiFi

Thank you for your feedback — we're truly sorry your experience didn’t reflect the standards we hold ourselves to. Guest comfort and cleanliness are our top priorities, and we’re disappointed to hear that we missed the mark for you. Since your stay, we’ve taken several steps to address this directly: we reviewed the cleaning logs, requested post-cleaning documentation from our housekeeping team, and updated our quality assurance process to include clearer photo evidence and video walkthroughs before every check-in. We also followed up with our field team to ensure the shower and all touchpoints were properly inspected and resolved. We never intend to disappoint, and we deeply value feedback like yours that helps us improve. Many guests have had wonderful experiences with us, and we’re committed to learning and growing from every stay to ensure we continue earning that trust. We appreciate you giving us the opportunity to reflect and improve — and if you’re ever back in the area, we’d love the chance to host you again and deliver the experience you deserved. Warmly, Two Suitcase Home Team