5 min du Strip - 16 couchages - Piscine style resort - Terrain de sport - près aéroport - jeux

Thank you!!

Thank you so much for the great review, Cody! We’re really glad you enjoyed the pool, hot tub, sauna, and the location. It was a pleasure hosting you and you’re welcome back anytime!

Thank you so much, Steven! It was a pleasure hosting you. I really appreciate you taking the time to leave such kind feedback. You were a wonderful guest and are welcome back anytime. We’d love to host you again on your next trip to Las Vegas!

Thank you for your feedback. We are disappointed to hear that your stay did not meet expectations. For context, your stay coincided with one of the strongest wind storms Las Vegas experienced this year on May 21, which resulted in significant debris throughout the area. As reflected in your own photos, our pool technician and landscaper were onsite immediately addressing the storm-related debris. The pool was cleaned and restored, and the landscaping debris had been gathered for removal and was cleared the same day. Additionally, the built-in BBQ pictured was temporarily out of service and undergoing maintenance. The control knobs had been intentionally removed to prevent guest use while repairs were being completed after a previous incident. A separate replacement grill was provided and available for guest use during this time, but it was not shown in the review photos. We strive to address maintenance items promptly and take guest safety seriously. Since your stay, we have continued investing in upgrades, preventative maintenance, and enhanced quality-control inspections to ensure the property meets the standards our guests expect. We appreciate all guest feedback and use it to continuously improve the experience for future visitors.

Thank you for your feedback. I do want to clarify a key point for accuracy—this property is not advertised as having a heated pool. In fact, I specifically communicated to you that we no longer offer pool heating due to the system limitations, where the spa and pool cannot be heated at the same time without affecting performance. We were transparent about this in advance, so it’s misleading to present the pool as “advertised heated” in your review. That said, we still made every effort to be responsive during your stay—sending out a technician, addressing concerns quickly, and reimbursing you for the refrigerator issue. While no property is immune to occasional maintenance items, we handled each situation promptly and professionally. We appreciate you noting our responsiveness, but it’s important future guests have an accurate understanding of what is and is not offered at the home.

Thank you for your feedback. We’re sorry to hear that parts of your stay did not meet your expectations. However, we do want to clarify a few important points for future guests reading this review. During your stay, we did not receive any messages or communication regarding the concerns mentioned. We are always available and very responsive, and had we been contacted we would have immediately addressed any issues. For example, the outdoor fire pit is fully operational, and we would have been more than happy to walk you through how to ignite it if you were having trouble using it. Regarding the pool, Las Vegas experienced one of the largest wind storms of the year the day before your arrival, which unfortunately can impact outdoor pools with debris and algae. We did inform you prior to check-in that our pool technician would be servicing the pool that day to ensure it was cleaned and treated. Weather events like this are sometimes outside of our control, but they are not a recurring issue as reflected in the many positive reviews from our past guests. Our goal is always to provide an excellent experience, and we encourage guests to reach out during their stay so we can resolve anything right away. We appreciate your feedback and will continue working to ensure every guest has a great stay.

So happy you enjoyed your stay!