Grande maison avec vue sur DTLA, 8 couchages, golf/spa/cheminée

Thank you for your feedback. We were honestly surprised to read some of these concerns, especially since we reached out during your stay to make sure everything was going well and you told us everything was great. Regarding parking, our listing does state that the parking spaces are best suited for compact and midsize vehicles. You also had both parking spaces available to you, meaning the full driveway could have been used to accommodate your larger truck. As for the stairs, in all the 3 years we have hosted guests at this property, this is the first time we have received a complaint about them. There are handrails provided all the way up for safety. We do appreciate you bringing the linens and towels to our attention. Had you mentioned any of this when we checked in with you, we would have gladly replaced anything you were unhappy with immediately. We genuinely wish you would have given us that opportunity rather than waiting until after checkout to mention these concerns in a review. We take our guests’ experience very seriously and work hard to maintain our home and provide a great stay. Reviews have a real impact on small hosts like us, which is exactly why we communicate with our guests throughout their stay and ask if there is anything we can do to make their experience better. We can only address an issue when we know about it, and we would have been more than happy to help had these concerns been communicated to us during your stay.