VUE IMPRENABLE SUR L'OCEAN DE CE CONDO 5 ÉTOILES OCEANFRONT RÉNOVÉ ET RÉNOVÉ

Thank you so much Ed, I look forward to seeing you all again next year!

Thank you Michelle, I'm happy you enjoyed your stay! Regards Charli

Hello Lori, Thank you so much for taking the time to share your experience at New Smyrna Beach and I'm happy you enjoyed your stay at my condo. The linen closet is stocked and a new storm door arriving in the next few weeks! There are laundry facilities available just down the hall where you can keep up with clothing etc. I look forward to having you back again!

Jenn, If guests have any issues I ask them to contact me during their stay so all issues can be resolved immediately. I pride myself on that. Upon reading your review which is the first I heard about the a/c I immediately called the a/c company who were just out and informed me the unit is working absolutely fine. It’s a new a/c unit so I didn’t think there was anything wrong but always better to get it checked. They suggested you may have left doors/ windows / sliders open which can cause the coils to freeze so then not cooling properly. Sad to get a 3 star review for such a beautiful condo and a/c is working perfectly.

Susan, I was extremely shocked and disappointed when I read your review as we had communicated at the beginning of your stay and I immediately addressed and compensated your concern. You responded with an e-mail to me saying “Thank you for your apology. I may have overreacted……..I know these things happen………I enjoyed the beach and the pool”…… You had a 4 night 3 day stay Friday, Saturday and Sunday. The crew spent a few hours Friday working which they had not been authorized to do and unfortunately owners were not made aware. From what I was told they were putting equipment in place to get ready to start work on the Monday after you checked out. The other 2 days of your 3 day stay were Sat and Sun where absolutely no work was done as the crews do not work weekends. See my previous e-mails where we already discussed this. We always notify our guests when we know there’s construction and offer discounted rates. Guests can enjoy the beach and know they can enjoy the pool anytime but may be noisy 8-3 if there’s work being done in that area. After 3pm Mon thru Fri and all weekends and holidays there’s no work being done. The construction has to be done to maintain our beautiful building and is a temporary inconvenience. You called me about the parking, I talked to an owner staying in the complex at the time and was told there was plenty of parking. You said you didn’t realize you were allowed to park where it says all around the complex ‘Parking for owners and guests only’! Which explains why you couldn’t find parking! All the information was in your check in procedure. You made no mention of the sheets or beds in your previous e-mails or conversations so your review was the first I heard. I question with all our communication that if it was an issue why you didn’t mention it before now?The linens are all new and are washed thoroughly and inspected by me. I would not tolerate anything less than 5* quality bedding or anything else in my unit. Every mattress is new and high quality and has never been an issue. I've had several guests saying they're better than home! The only thing I can put it down to is we all get used to our own beds at home and sometimes find it hard to adjust when we travel. I’m glad you still managed to enjoy the beach and the pool as you said in your e-mail and that you will visit again and hopefully next time give 5*. Kind regards Charli