6/10 Satisfaisant
David S.
25 avr. 2025
Les points forts : Exactitude de l’annonce
Les points faibles : Propreté, arrivée, communication
Honolulu stay without previous reviews
My wife and I had taken a chance and decided to try and book a new B&B without any previous reviews yet. We knew we were taking a chance from the start. VRBO assured us thay they had our back if things where not on the up up. Upon arrival to the propery and opening the door to the condo. We noticed it wasnt even clean up from the last people who booked it. Trash and dirty laundry were still left and condo uncleaned. We were really upset that it wasnt ready after a long flight to Ohau. Shortly after I arrived there a message from the propery manager came through stating that they apologized but the house keepers were running behind. They said give it an hour and go eat and when you return it will be cleaned. Long story short it took an addional 2hrs more as we waited around with all of our luggage. The apologized once and again and offered to wave our cleaning fee which helped. I thought they would have called me when it was ready. But I actually kept contacting the manager to see if it was cleaned. I felt i wasnt there top priority. When we finally got into the condo we had to use the bathroom and after 1st flush it overflowed. At this point I was at wits end. I emailed the mananger once again and again no fast response. I ended up leaving to walmart and buying a plunger and fixed it myself. Later the next day they replied and reimbursement me for plunger. The building wasnt easy on the eyes but the condo wasnt bad. Con you can hear the elevator going up/ down all nite
David S.
Séjour de 5 nuits en avril 2025
