Séjour Amusant 4CH - Piscine - BBQ - Jeux - Jardin

Thank you, for your review. I’m sorry to hear that the pool was a little dirty during your stay. We do perform pool maintenance twice a week to ensure it stays clean, but unfortunately, with all the tropical storms we experience here in Florida, it’s almost impossible to keep leaves out of the pool 100% of the time. That said, we will definitely keep a closer eye on this with our cleaning crew. We appreciate your feedback!

We always strive to provide an excellent but this reservation was challenging from the start. The guest initially requested a discounted weekend weeks in advance but did not book. When I later applied a last-minute discount, she asked me to also honor the previous offer, which I did in good faith. The booking required extensive late-night communication across Airbnb and VRBO, and I held the dates for her while she completed payment, even declining another request. She also requested complimentary early check-in and late check-out. Check-in instructions were sent two days prior to arrival, though she later reported not receiving them. Regarding the pool, it was professionally cleaned the day before arrival with photo documentation from the pool company. Despite this, she reported the pool as dirty. To ensure her comfort, I still arranged and paid for an additional professional cleaning the very next morning. The pool was confirmed to be clean and properly serviced. On the final evening, she reported a leak in the laundry room and also claimed there was a bathroom leak. When I asked for clarification and details, she did not provide further information and instead contacted VRBO requesting a refund. In direct communication with me, she later stated it was only a slow shower drain and denied any active leak. As a precaution, I scheduled a licensed plumber for the following morning. The plumber confirmed there was no leak in the bathroom no leak and no flooding.