Suite privée côtière

I'm sorry that Katherine seems to think that there was some sort of nefarious plot to keep her as warm as possible. I have the downstairs AC zone on a schedule that seems to work for about 75% of my guests but I'm happy to adjust for folks who run hot or cold or during more extreme weather events etc. In the summer it goes cooler around 9:30pm and about 3 degrees warmer at around 8am. As soon as she requested it lower when she arrived for an early checkin, I immediately turned it down. There were one or two other requests to figure out that she wanted it extremely cold, significantly colder than any guest I'd ever had, which I don't have a problem with. She did not message me during the first night, which I probably would have seen, though possibly not immediately. (I have the standard nighttime iPhone settings where a second call from the same number will ring through in an emergency but that quiets regular app pings.) And I could have turned it further down. Her second and final night, I forgot that the temperature would automatically 'turn down' at 9:30 however that number was higher than her request, so the compressor didn't kick on immediately. I fell asleep from about 10-10:35 watching tv and did not see the high volume of messages that came in between 10:07 and 10:28. As soon as I saw them at about 10:35, I immediately messaged her 'sure one second' and then immediately turned it back down to the number that she seemed to think was comfortable earlier in the day, which is where it stayed until she checked out in the morning. Perhaps she would be more comfortable with her medical condition in hotels where every single room in the building has a separate zone rather than in a house.