Our trip was wonderful and our accommodations were OK. We didnât have soap to wash our hair with there, but everything else was thawed out and we had what we need in the blanket that we had was stinking. It hadnât been washed for a while. I donât think I would suggest when you go in there to wash all the blankets. I donât think they do it on the regular but everything was just OK.
Property itself was fine. Couldve been a bit cleaner and the upstairs bathroom smelled very mildewy. Only cable tv and dvd players so ig you have kids, id recommend a tablet or something so they can watch shows. Communication with host was very limited. Property supposedly in a locked community. We drove right in the first day without even being checked or id. Driveway is very narrow on a hillside so i dont recommend any big trucks.
This is a beautiful cabin. It was very clean and had everything we needed. Cathy was very friendly and helpful. The only thing is the driveway was very steep.
We wanted to be close enough to the amenities of Pigeon Forge/Gatlinburg but away from the noise and traffic. This cabin is the perfect solution. The Shagbark community is quiet and beautiful, and the cabin had everything we needed. Will definitely be happy to stay here again.
Got to the property after 4 as instructed. Dirty sheets wadded on bed, towels in bathtub, could feel crumbs on the floor. There was even a knife in the drawer with PB&J all over it. Reached out that night and all I got from owner was "sorry it wasn't cleaned." Property is minimally maintained & looks like a lot of DIY. Shower curtain weighed down with chip clips & looked very dirty. Tub surround has a poor patch job on the outside. Faucets "upstairs" were installed backwards and leak all over the counter. Technically this is a studio/loft and has 0 bedrooms as the one "bedroom" has no door and no closets to be considered a bedroom. Zero privacy if you want to be here with more than 2 people. Had to hound the owner to see if we were at least get some compensation for it being dirty. She said we'll get a refund. A week later, had to contact again as no refund received. She finally sent us a little over 100, which we felt was not adequate as not only was it dirty, but we had to wash sheets when we got there with our own detergent and keep our 6 yo daughter up, to have clean beds. Which the dryer has an awful nails on chalkboard sound. When we reached out to VRBO a 2nd time, she was on the other line with them & admitted they didn't have enough time to clean between bookings. So she knew they weren't going to have time and just hoped we wouldn't complain or pursue it. This is no novice property manager, they own like 10 other cabins. Minimum effort for max profit.
This place was set up with everything! I thoroughly enjoyed staying here. It was peaceful and clean. It was comfortable. My kids loved the jacuzzi! I really appreciate all the accommodations of this cabin.
Very cute cabin with wonderful view. Hot tub on back deck was such a treat. Bed was super comfortable. Communication with manager was excellent. Roads are very steep and narrow.
The cabin was very nice and cozy. My wife and I really enjoyed this cabin. Miss Cathy had everything really nice and clean and she was very pleasant to do business with.
Secluded cabin in the mountains is exactly what you get with this Mountain Jewel. The interior is full on cabin....complete with lots of wood and rustic charm. This was exactly what we were looking for. Only wish would have been a little bit of a view of the mountain side from the deck.
Beautifully maintained neighborhood and wonderful community pool/mini-waterpark. The property was meticulously clean as well. There is a good size private pool/spa that
Last minute decision to go to the Smokey Mountains for our 36th anniversary. Looked on line for several places and lucked up to find Mountain Jewel. This cabin was clean and convenient to everything we wanted to do, Cades Cove, Roaring Fork, Greenbrier and Pigeon Forge. Cathy was very nice and made sure everything was ready for us even though she only had one day notice!. Would definitely book again. The cabin is dated so if you are looking for something newer and fancy, this would not be for you.
Was a wonderful cabin. Close to Pigeon Forge but still off the beaten path. The only negative was if you are a tall person or obese person, the shower in the cabin is not for you. My husband is tall and he had a terrible time showering. Iâm a littler person and it was still tight for me. Overall, nice place.