Refuge Nature - Vue panoramique, bain à remous & jeux à 15 min du centre-ville !

We received your review and wanted to reach out because your kind words truly mean a lot to our team. It’s wonderful to hear that the home fit your family’s weekend so comfortably and that the location made everything even easier for you all. We genuinely appreciate you choosing to stay with us and sharing such encouraging feedback, as it helps us keep creating welcoming stays for future guests. We hope to have you back soon, thank you.

Thank you for sharing your experience, Dakota. We sincerely apologize that the cabin did not meet your expectations, particularly regarding location and overall condition. A peaceful getaway should be serene and relaxing, and we understand how frustrating it must have been to feel like you were next to a highway or overlooking an RV park. We are especially sorry to hear about the maintenance and safety issues you encountered, including the broken pull-out couch, the damaged hot tub cover, and the injury your dad sustained from an exposed screw. This is entirely unacceptable, and we genuinely hope he is doing all right. We also apologize for the dim lighting, burnt-out bulbs, and lack of towels for the hot tub. We realize how these details can impact your experience. The refrigerator was inconvenient, especially since only the older, damaged one worked. Additionally, we regret that the air hockey table was not functioning and that the fireplace went out during your stay. We appreciate your contacting us while in the cabin, even though we could not resolve these issues. Your feedback is valuable. We take your concerns seriously and are committed to addressing them. Thank you for bringing these matters to our attention. We are dedicated to improving so that future guests have a better experience.