Chambre et couchage: Master Suite 1: King Bed - 2 personnes Master Suite 2: King Bed - 2 personnes Bunk Room: Queen Bunk - 4 personnes LL coin salon: Queen Sleeper - 2 personnes
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Beautiful well built relatively clean cabin. Note that this cabin is bare. No games, books etc for kids to play with and very basic amenities like one extra roll of toilet paper per bathroom , 1 paper towel, no salt, pepper etc. few towels which had be constantly needing to wash. Management was great and very easy to deal with
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The clothes dryer didnât work, even after maintenance came. The water pressure was abysmal.
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Beautiful cabin, however, not as advertised. And worth a cockroach in the upstairs bed. Did not find Airbnb nor elk Springs to do anything about any problem that we had the dryer didnât work correctly, the sink in the basement didnât have cold water and the hot tub needed repair and when my bag was unintentionally left there, of course no one found it however, it was the only place that we stayed. Housekeeping apparently feels what they find is theirs.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was lovely the kids and I loved the place
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The check in was easy, upon entering the cabin it appeared clean but definitely needed some dusting and window cleaning. We all got together for Superbowl weekend and right in the middle of the game the roof started leaking water right in the middle of the kitchen and the fireplace stopped working, this was Sunday we checked in two days prior on Friday. The response was quick and the fireplace was fixed but the roof had to be seen by a contractor. There was also a cabin nearby being worked on and it was kinda loud. Towards the end of the trip I was sent a text message with a deal for another night so I reached out to customer service because although the response to our issues was prompt I still feel like something should have been done about the inconvenience. I never heard back from anyone, which I am very disappointed about because I am a return customer and I also brought future customers with me on this trip.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Had a pretty good experience. The Jacuzzi bathtub did not work and the sauna did not work. Other than that, the cabin was pretty awesome. The pool table corner pockets were damaged. But was still able to play pool.
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Just wish the theater room was easier to use. Also there was a good hand full of dust in the corners of places. Definitely washed all our dishes we used before we used them. The cabinets and drawers had crumbs in them. The water pressure is like a trickle. Not super kid friendly. Overall it was a good stay. Just a few little things.
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was so family felt safe and happy... beautiful designed home
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We recently stayed in Summit Sanctuary, and I canât say enough great things about our experience. The cabin was clean and there was plenty to do within to keep the kids entertained and allow the adults to relax. The kitchen was well stocked with tools we needed to feed ourselves during our stay. I was so impressed with Elk Springs communication and responsiveness about check in/out, and the ease of being able to text with questions about the property and have a prompt response. They went out of their way to make sure we had a nice time. My only regret is no booking a longer stay. We will definitely be back.
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great location. Easy to get too. Great amenities. Could use better lighting in the kitchen-specifically above the sink and nightstands in upper bedroom.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My family and I had a wonderful time most definitely will come back.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Itâs was very nice
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The cabin was beautiful! 10/10 would recommend.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
clean well maintain property, plenty of amenities
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
OK
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My family of 5 stayed at Summit Sanctuary over the 4th of July holiday and really enjoyed our stay. The location was great and allowed quick and easy access to downtown Gatlinburg, Pigeon Forge, Cades Cove Loop, the Arts and Crafts Community, etc. The cabin was as it was described, so no major surprises at all regarding expectations of what was advertised. The theatre room was great, so if that's something you're looking for, this property fits the bill. Sauna worked well, as did the hot tub. We cooked a number of our meals and the kitchen was well equipped with just about everything needed, and the grill outside was hooked up to a natural gas line so no problems running out of gas in the middle of grilling either.Of course, not everything is 100% perfect, but you have to expect that from a property like this. Some lightbulbs were out in the kitchen and on the microwave, but the maintenance team took quick care of those which was great. The floors themselves, both inside and out on the deck, weren't fully cleaned off and we found a few different instances where broken glass pieces were found in the bedroom and out on the main deck. Luckily no major stabs, but a bit more attention to cleaning would be ideal. The grill is showing it's age and the igniter is gone, so look for a lighter in the kitchen. Water pressure is rough... the rain shower heads work more like a drizzle so expect a bit longer to rinse. The other main issue we had was the main floor shower leaking into the lower level bathroom, as well as the ceiling in the kitchen leaking when it rained. Both were reported to maintenance but unfortunately it doesn't look like they were fixed so expect to only use 2 of 3 bathrooms.Overall though, we were pleased with the cabin for the price and the location and resort area was great!
Rating Details:
The property manager was more than helpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Overall stay itself was nice. We had a few issues such as burnt out lightbulbs and some dirty areas of the house where maybe the cleaning crew was rushed or just check the necessary areas?!? Not sure. The hot tub was nice. The light did not work. We could never get the sauna to heat up. It was always just a lukewarm feel.We loved the movie room and pool table. Overall, I said we would recommend, but we would âmaybeâ recommend coming back and trying again but not the same cabin. We enjoyed the peacefulness, and not being right in the hustle and bustle of Gatlinburg and Pigeon Forge.
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our cabin was not properly cleaned before we checked in. There were dirty towels in the washing machine. The countertop in the bathroom were not cleaned properly. There were dirty dishes in the cabinet. The oven is dirty. There was food in the window in the window sill. In general the cabin needed to be dusted and e a deep cleaning. Overall, the cabin could have been cleaned better. I would not recommend staying here.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Elk Springs had quickly became one of our places to stay while vacationing. We have been vacationing for the last several years and have enjoyed every minute of our stay. This year unfortunately we had some small issues come up, I was able to contact the staff with no problems and the issues were were taken care quickly. Communication with the staff was outstanding and the cable guy who came out was even better. I can never say enough great things to say about Elk Springs, thank you.
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Our stay at Summit Sanctuary was sensational. The game room, theater room, sauna and hot tub added to the ideal location for a Gatlinburg-Pigeon Forge vacation. The three bedroom cabin allowed our group of 7 plenty of room for the boys on the bottom floor, the girls upstairs and the chaperones on the main floor.
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Our stay at Summit Sanctuary was sensational. The game room, theater room, sauna and hot tub added to the ideal location for a Gatlinburg-Pigeon Forge vacation. The three bedroom cabin allowed our group of 7 plenty of room for the boys on the bottom floor, the girls upstairs and the chaperones on the main floor.
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The cabin itself was great but the check in was awful. An hour and a half past time and nothing was done to rectify the situation.
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We couldnât use our hot tub the first two nights, someone came out from Knoxville and put a thermostat on it, the second day. ( we were there waiting all day) tvs werenât working properly ( we had someone there to work on them , when we were checking out.. A dirty plate was on top of refrigerator. The dryer wasnât heating properly. This cabin really needed to have had some maintenance before being rented out. Also on the first morning, we were awoken with major construction going on right beside us. Nothing was mentioned on this cabins page about any construction or we would have looked for a different cabin. I wish things would have been better. :(
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Everything was so nice, I loved getting the text updates!
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
First two nights there were not enough parking spaces because the neighbors took our spots. However the management company was very responsive and contacted the neighbors to move cars. Neighbors music and parties were very loud. After first two nights it was very quiet and no issue with parking
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