Coosawattee River Resort Home Mins de Blue Ridge

From the owner: "Keith, thank you for your valuable feedback. Glad to hear our home was clean and welcoming! Our cleaner hadn't noticed any issues with the fridge before your arrival, but I'm sorry about the inconvenience of the loud fridge. Though still fully functional and cooling appropriately, we did replace it with a new fridge before the next guest's arrival. It's hard to plan for a major appliance issue for sure! Also, we intentionally chose a small TV in the bedroom since there is a 55" larger smart TV in the adjacent living room. Glad your grandson enjoyed the full-size air hockey table and other games! The foosball table, mini table tennis, and Sega console at our cabin are fun for all ages! Thanks again for your feedback and insight!"

From the owners: "We are sorry to hear you were disappointed with your stay and wanted to address the items you mentioned. -The pollen accumulates very quickly this time of the year. We took care of it before your arrival and also offered to come clean the porches and decks during your stay, but we did not hear back from you. -GPS will correctly bring you to our property, and we are sorry you found it difficult to get here. The roads can be curved and hilly at times, as we are in a river and mountain resort. -The owners were personally at the property before you arrived to make sure the cleaning team did an excellent job and to make sure everything was ready for you. We would have been happy to take care of anything that was out of place, however, we take the cleanliness of our property very seriously. -The porch door is a little warped from being left open, but it works properly. Our contractor will be adding additional supports to straighten it. - The bottom porch roof is brand new. It is angled downward to allow the upper deck rainwater to run off. Thank you for your stay."

Kim, we welcome and appreciate constructive feedback, however, we and the owners do not believe this feedback is warranted. We have shared your feedback with the owners who would like to clarify aspects of their property for future guests. First, our team here at Evolve and the property owners were in communication with you before and during your visit. This home is one of the few that graciously accept pets, and it is standard among vacation rentals who allow pets to have them leashed and kept off furniture as this greatly helps to preserve furniture for future guests. The leash law is required for all cabin owners in this resort. We inform guests in an email sent 15 days prior to arrival of simple check-out instructions to do prior to check-out. It's necessary for guests to take their trash to the recycle center since there is no trash pick up at the cabin. However, since it was closed for the Christmas holiday, the owners arranged for someone to dispose of the trash for you. We can confirm that the pool is not a 30 minute drive. There are three pools in this resort, and in winter months when you stayed, only one is heated and open which is located 10 minutes away at the rec center. Prior to securing a booking, we note all the terms and conditions so guests can read them to ensure the property they choose is the right fit for them. Typically the admittance to the security gate is 1-3 minutes and this has never been an issue for previous guests or cleaning staff who have used it to enter. The kitchen is an L shape with plenty of counter space, as clearly depicted on the listing's photos. There is no construction in or around the cabin. Lastly, this cabin is located in the north Georgia mountains and all roads to the cabin are paved, well marked, and flat. The owners prioritize the guest experience and we have every confidence this home will continue to host satisfied guests. Best, the Evolve Team