Hallelujah House - Retraite 3 chambres avec chef, plage & expériences insulaires

Paul, thank you for staying at Hallelujah House. We were genuinely surprised and disappointed to see your one-star rating, particularly because we were not made aware during your stay of concerns that would suggest your experience had fallen this far below expectations. We did become aware of an issue with one of the bedroom headboards and communicated that to the group. We arranged for it to be addressed as quickly as possible and made the necessary repair. Your group was visiting Jamaica under difficult circumstances to attend a funeral, and throughout the stay we tried to be as accommodating and flexible as possible, including extending the stay when additional time at the villa was needed. We take guest feedback seriously, and had additional concerns been brought to our attention, we would have made every reasonable effort to address them during the stay. Other members of your group shared positive interactions with us, which makes this rating especially difficult for us to understand. Nevertheless, we appreciate your group choosing Hallelujah House. We will continue using every guest experience—positive or negative—as an opportunity to maintain and improve the standards of hospitality we want our guests to receive. Sean & Jason Hallelujah House