Offre d'automne : 2 lits Queen + Poussettes gratuites + Équipements

Thank you for your feedback. Cleanliness is a top priority for us, and all linens are professionally laundered and inspected between every stay. Cleanliness and guest comfort are extremely important to us. When a concern regarding the sheets was raised, we immediately offered a replacement during the stay, which the guest declined. The property is located within a residential community, and we do not manage public or shared areas outside the unit. No safety concerns were reported to us during the stay, and there were no incidents. We always encourage guests to reach out immediately if they feel uncomfortable so we can assist or escalate appropriately. On a last note, This is a privately owned condominium within a residential community and does not operate as a hotel. Guest support is provided directly by the host, as outlined in the listing. We’re always available to assist guests during their stay and encourage reaching out if help is needed. We’re glad you enjoyed the decor, comfort, and proximity to the parks.

Thank you for your feedback. We’re sorry to hear that some aspects of the cleaning did not meet expectations, as we strive to provide a clean and comfortable stay for every guest. We wish these concerns had been brought to our attention during your stay, as we would have gladly sent someone to address them right away. For clarification, additional clean sheets were available inside the storage ottoman for guest use. We appreciate you bringing these concerns to our attention and will be reviewing them with our cleaning team to ensure our standards are consistently met. We’re glad you enjoyed the resort, pool, amenities, and overall value of your stay, and we appreciate your feedback as we continue working to provide a positive experience for our future guests.