Grande maison de 7 chambres avec WiFi, salle de sport à Wilmington

Thank you for allowing us to host your group!

Thank you for sharing your feedback. We sincerely apologize that your arrival and initial experience did not meet the standard we expect for our guests. The HVAC issue was unexpected, and we immediately worked to have it addressed. An HVAC technician serviced the property early that morning and determined that a part needed for the repair was not in stock and had to be ordered. Unfortunately, this meant the system could not be permanently repaired before your arrival. As a temporary solution, we arranged to have window units installed on the affected floors. Our maintenance team experienced an additional delay while locating units appropriately sized for the home. We recognize that the temporary units should have been in place before your arrival, and we understand how uncomfortable and frustrating the delay was, particularly while your family was preparing for an important rehearsal dinner. Once we became aware that installation had not been completed, we worked to have the units installed as quickly as possible. We are also concerned about your comments regarding the cleanliness of the shower and kitchen floors. That is not the condition in which we expect the home to be presented, and we are addressing these concerns with our cleaning team. Regarding the financial resolution, we communicated directly with you about the accommodation being provided due to the HVAC issue and are following through accordingly. We appreciate your feedback and are using this experience to improve both our property management procedures and our response when unexpected maintenance issues arise.

Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We take concerns regarding cleanliness, maintenance, and guest safety very seriously, and we regret the frustration and inconvenience you and your family experienced, especially during such an important family celebration. We understand how disappointing it must have been to encounter these issues, and we appreciate you bringing them to our attention. We also apologize for the delay in communication regarding your request for a credit. Providing a clean, comfortable, and welcoming experience is important to us, and your feedback highlights areas where we need to improve. We value every guest's experience and are committed to addressing these concerns to help ensure a better stay for future guests. Thank you again for your feedback.

Thank you so much for your review! We will make sure to get the carpets shampooed. We are glad you came to stay with us and hope you stay again!

Thank you so much!