5 minutes à Disney! - Distance de marche de la piscine

Thank you so much for staying with us. We hope you come back to Orlando soon!

Hello Rachael, I am sorry to hear you were unhappy with this home. If you had contacted us whilst in-house we would have been more than happy to have a member of our team stop by to take care of any issues. I can assure you all sheets and towels are cleaned after every guest departure. Cleanliness of our homes is of utmost importance to us, so we will be sending over one of our housekeeping managers to ensure any issues are corrected for our future guests. Kind Regards Kieran O'Brien United Vacation Homes

Thank you for sharing your feedback. We’re glad the location worked well for your trip, and we appreciate you taking the time to outline your concerns. Regarding the CO and smoke detectors, I do want to clarify that our technician was already nearly at the home when you messaged us back that you did not want someone until the morning. The smoke detectors were from 2019 and these models have an 10 year expiration. Out of an abundance of caution, we chose to replace the smoke detectors with brand-new units. The CO monitor was also tested and confirmed operational with new batteries; however, based on your comments, we have gone ahead and replaced that unit as well to ensure complete peace of mind for future guests. With the thermostat, the system can be switched to heat mode at any time. No request was made during your stay for assistance with this, but we would have been happy to help or to provide extra blankets if we had known you were cold. We keep spares on hand for situations like this. We appreciate you noting the condition of the carpet and furniture, and we have already scheduled a deep clean and upholstery refresh. We are also reviewing bedding comfort and replacement timelines to improve overall guest experience. We’re sorry that your stay didn’t meet the standard we aim to provide. While we understand your concerns, we do hope you’ll consider giving us another opportunity so we can deliver the five-star experience we’re known for.

Hi Michele, Thank you for taking the time to review. Unfortunately mechanical issues such as AC break downs and toilet back ups are out of our control. We had our tech attend the home within 2 hours of calling us late at night. The toilet issue was also attended to within the hour once reported. Unfortunately we had no other available homes to move you to, so we e offered all the unused nights along with an additional night and some of the fees for your inconvenience.