Refuge du Randonneur (près du centre-ville de Logan)

We respectfully disagree with the characterization of this stay. This home is located in a rural area where an occasional mouse may enter any property. All of our Hocking Hills vacation homes receive professional interior and exterior pest treatments every three months by ARAB Pest Control, including exterior rodent bait stations. Referring to this isolated incident as an "infestation" is inaccurate. Rather than contacting our 24-hour maintenance line, the guest waited until the following morning after sleeping in every bed to report the issue by email. Before allowing us to respond, they stated they would contact VRBO, requested a substantial refund, and implied their review would depend on the outcome. We responded immediately by replacing linens, inspecting the home, finding no droppings, and placing additional traps. No mice have since been caught, and no photos of the alleged droppings were provided. The reservation also understated the number of occupants, and required guest fees were not paid. Sleeper sofa linens are stored separately before arrival, making it impossible for them to have contained droppings before use. Our listing accurately represents the property. Although we offered reasonable compensation, the guest rejected it, demanded a larger refund, and posted a negative review shortly after stating they were "uncertain" whether they would do so. We take pride in providing clean, well-maintained homes and responding promptly to guest concerns.