Confort au Rudolph Ranch : ski, randonnée, sentiers, casinos. Animaux acceptés

We are so happy you enjoyed our home! Black Hawk and it's surrounding areas are so beautiful! We hope you will visit us again!

Thank you for your recent review, Luke! Also, thank you for idea of adding Kleenex boxes! It has been done! We are grateful for ideas to make our guests more comfortable. We enjoyed hosting you, and welcome you back if you ever return to Black Hawk!

Thank you for your review! We are glad you enjoyed our home! We apologize that the water pressure issue took longer to fix than expected; however, the job is now completed and the water flow is spectacular! If you are ever back in the Black Hawk area we would love to host you again!

Thank you for your review, Jim! It was a pleasure hosting you! We really appreciated the feedback you gave us to improve the stay of future guests, and are working on making the changes! If you ever return to Black Hawk we would love to host you again!

It is unfortunate that Trey and his family did not enjoy our home. We do our best to see to the needs of the guests who come and care very much for the cleanliness and comfort of the stay. We communicated briefly by chat with Trey. He told us of a few minor issues, but refused to share with us what was at the root of his frustration. Rather, he contacted VRBO directly who then had to contact us, and we still did not receive the information needed to understand what was going on. All other messages from Trey were to inform us he wanted a full refund for his stay and that he would leave us a poor review. He refused to give us an explanation why a refund and poor review were necessary until after he left. We had to read his review to receive his reasonings. We take guest comments to heart and if we agree with suggestions we act on them. Since Trey's review, we agree that a filtration system is a great idea. We are having it installed, along with a new dishwasher. Also, if we had been aware that dishes and utensils needed replaced (they get broken and disappear) we would have been more than happy to deliver new ones. We have replenished them since we read the review. I was a little dismayed at how the guest left our home on check out day. The house was left in a much messier than normal state when guests normally leave. But worse, an open diaper of fecal matter was left on the kitchen counter with dirty wipes spread around it! We are a relatively new home rental. And we take pride in our home. We have a small number of reviews because we are new. We have maintained a 4.88 star review on Airbnb and currently have 4 and a 5 star reviews on VRBO. The guests prior to and directly after this guest left 5 star reviews (one siting a pristine kitchen). I hope for all that this guest found wrong in the kitchen, he still found comfort in the rest of the home and enjoyed the mountains during his stay.