Résidence PGA sur le parcours du championnat PGA National par Guaranteed Rental™

Thank you for your feedback. We take guest experience seriously and want to clarify a few points for accuracy. Check-in instructions were provided in advance through Vrbo, including the door code system used at the property. We regret any initial confusion, but our team was available and ultimately assisted with access. We’re glad you noted the interior cleanliness, as this is a priority for us. During your stay, you raised concerns regarding outdoor furniture and barstools, which we addressed and replaced promptly. These updates were completed while you were in residence. Regarding linens, the property is stocked in accordance with the listing and standard hospitality practices. Additional items beyond what is outlined are not always available on request, though we do our best to accommodate when possible. We also want to note that a payment dispute was initiated during your stay, which limited our ability to continue providing additional services beyond what had already been agreed upon and delivered. We respectfully disagree with the characterization of our communication. Our team remained responsive throughout your three-week stay and worked to resolve multiple requests in real time. We stand behind the quality of this property and our service, as reflected in the majority of our guest reviews.