Over all was a wonderful time. Nice place but needs tile in bathroom fixed. I also seen one roach in the kitchen but it was the only one I seen. The instructions for the hot tub worried me so we didnât use it. Was wonderful view and very clean and well maintained. Would consider using them again.
The view was absolutely beautiful. We had neighbors but they were not that close at all. We even had a welcoming party when we first got there. We had a bear come up onto the porch when we first got there.
The air conditioner froze up one night and they were quick to respond and fix it. They even came back the next day to make sure it was working and it was fixed. I will be staying at this property from now on.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The cabin is showing it's age but it was clean. The property mgmt staff were great. We exchanged towels on day three with no problem. The upstairs shower where the king size bed is located is extremely small and you have to keep the upstairs bedroom door closed and the ceiling fan on high inorder to cool it off in the summer. The bed was comfortable. When at the cabin we spent most of our time on the deck, nice chairs and view. We enjoyed our stay and would stay there again. Keep your doors locked on your vehicle. We didn't have any food inside but went to the grocery store on day one. A bear must have been able to smell the groceries from earlier that day. We had bear paw prints on the windows and doors from it trying to get inside but no damage to the outside of our truck. They never returned after day one that we know of. Over all we enjoyed the cabin and don't have any complaints. It rained several times but there's enough roof over hang allowing us to sit outside and watch it rain. Note: The cabin needs a toaster.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
A last minute change of plans the week before our planned July 4th vacation, led us to start looking for a place to stay in the mountains. I did not have hope that we would find availability with all the options we desired. This cabin did a pretty great job. It is not the newest cabin on the mountain but it was clean, private, charming and has a great deck with a view. We spent many hours outside enjoying coffee in the mornings, naps in the afternoon and stargazing at night. Again nothing fancy, but super great for the price.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We really enjoyed Above Laurelwood! The hot tub was great! The pool table, even though its condition resembled that of many well-used pool tables in the Gatlinburg area, was a nice addition. Many great nights relaxing with great company were had.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We went for an anniversary and they were more than accommodating for us. They even had a cake in the cabin waiting on us, what a thoughtful gesture!
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We arrived Friday night and found the cabin relatively easy. Upon entering the cabin we noticed both beds hadnât been stripped and made and there were dirty towels in both bathrooms. Called the after hours number and the person I spoke with was very nice and got someone out right away to fix the issue. Other than that the cabin was excellent. Our first morning there we had a bear cub on our deck and got great photos. Itâs a beautiful place and located in an excellent location. Would definitely stay again.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
All ok
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Fantastic chalet!!! Clean easy accessible, unbelievable view and great staff!! Been staying with Mt Laurel for 30 years this was one of the best chalets. Look forward to our next visit.
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
A few minor things but nothing that cannot be resolved with some minor repairs. The ceiling fan in the top level bedroom was unbalanced and seemed like it could fall out of the ceiling. Lights in the hot tub did not work. Hot water did not last very long and was not able to fill above jacuzzi tub jets without waiting for the water to heat back up
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Above Laurelwood was fantastic for our group of 4. The view is absolutely beautiful!! As noted in other reviews, there were very minor "cosmetic" issues(overhead den and hot tub lights didn't work) but that did not distract from the bigger picture- the PHENOMENAL views and our overall FABULOUS experience. You can see the tram going up and down the mountain from the huge covered balcony as well as from the hot tub. Pam in the rental office is great to work with!! This is our second stay with Mountain Laurel Chalets and will ONLY book cabins through them in the future.
We had a wonderful time at Above Laurelwood. The cabin was clean, in a wonderful location & had perfect views. The cabin is truly a 2 bed 1 1/2 bath because the upstairs shower was so small that our children didnât even fit in there well. Also- the pictures are slightly deceiving in terms of the general space you have. Our visit consisted of me, my husband and our 2 children ages 5 & 8 and we were maxed out in the cabin. Perfect if you plan on spending time outside of the home and need a nice, clean place to sleep at night. Overall, it was a wonderful home that was clean & cozy for our family of 4. We would definitely use the cabin again if we visit Gatlinburg, TN!
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
enjoyed the rental very much, only problems were living room overhead lights did not work, hot tub lights did not work and not enough hot water to fill the bathtub.
Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Not the normal experience I have had with ML in the past. Too many issues to list but I did contact the office. I fully expected them to offer me a replacement chalet but did not do so. They offered to send a maintenance person up but this would not have resolved all of the issues during my stay. I sincerely doubt I will book a chalet via Mountain Laurel again. My past dozen or so rentals were fine.
Location was amazing, 5 min drive to downtown Gatlinburg. Cabin had an amazing view from patio rocking chairs. Pool table and hot tub were a huge hit at nighttime for the family.
Highly recommend and will be back again!
Cabin was dirty, with dust and spider webs around. Some light bulbs were out making nighttime lighting a challenge. Upstairs bed was very comfy, shower is small but a very good water flow. Too many bears in the area, one came onto the walkway coming into the cabin. Pool cues downstairs were in need of repair, pool table not level. However it was fun anyway. Probably would not go back to that particular cabin.
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We have visited many times over the last 8 years. Grandkids getaway, couples getaway, guys weekends. Above The Laurel Wood fits for all We are hikers and spend most of the day out on the trail. This cabin is great to come back to at the end of the day. Great view Beds and appliances seemed new.
If you are looking for a nice spot to live in the tree's and enjoy the beautiful views and scenery, this place it ! Comfortable home, everything you could need to get away from it all, including the perfectly located hottub on lower porch (we almost forgot about it!) The house was nice and warm when we arrived too, which was a nice touch! Thank you for having us! Amy&Steve
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Overall, the cabin was a great experience and we enjoyed our stay. The biggest issue was the upstairs King Bed mattress was super firm and felt like you were sleeping on the floor. The King Bed needs addressed to a more comfortable mattress as this has been noted on several previous reviews.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We enjoyed the cabin experience however a pre check should be done prior to the arrival. We were out of propane and missing ceiling lights in the living room. Put a strip gauge on the tank so that maintenance personnel can determine when to refill the tank. Finally, have someone do a quality control check to ensure that everything is working properly.
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This property is fine. The view is beautiful. What you pay is all about view and location. When you stay there you can read all the positive experiences and reviews people leave in the book they have where leave your note. I was concerned about the online reviews. This vacation property is in working condition and we had a fun stay.
A guest from Akron, OH
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Mountain Laurel Chalets has been serving Gatlinburg since 1972! We're delighted to be in our 51st year of service to guests, owners, and the greater Gatlinburg community. Founded on principles of extra-mile care, love for family, and integrity-led operations, we are consistently named a top vacation rental management company in the country. Beyond our countless industry recognitions, we are proud of being a second-generation family owned and operated business that is truly local. Check out our wide array of available properties, and come experience the Mountain Laurel Chalets difference for yourself!