Retraite Tranquille : Parfait Séjour Familial avec Sauna Infrarouge

We’re sorry flight cancellations disrupted your plans and understand how disappointing that was. The home remained available for your stay, and your son stayed for one night. Because checkout was not completed through the booking platform until the reservation ended, the unused nights remained blocked from new bookings, preventing us from rebooking them. We had hoped to refund the cleaning fee. However, the overnight stay required cleaning, including additional carpet shampooing and bed sanitizing after a cat was brought into the home despite our clearly stated no-cat policy. We understand your frustration, but our refund decision reflected the inability to rebook the reserved dates and the cleaning services required. For future trips, travel insurance that covers flight cancellations and unused accommodations may help protect against similar unexpected losses.