Bell Rock Vista - bain à remous, très bien situé, vues sur Red Rock, réductions sur le golf

We ordered new mattresses and sheets, but the sheets didn't arrive in time before their arrival. Almost impossible to control when the landscapers and hot tub maintenance guys are there to do their work. Generally it is late morning to mid afternoon when most of our renters are hiking or sightseeing.

Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet your expectations. We take cleanliness and guest comfort very seriously. We recently installed new carpet in the bedrooms and painted the interior walls. We have also ordered new towels and sheets to ensure our linens meet the standards our guests expect. Your comments about cleanliness are especially important to us. We will be reviewing this feedback directly with our housekeeping team to make sure they are doing the best job possible and that our cleaning standards are consistently met before every guest arrival. Hot tub access instructions were included in our messaging through the app. We are sorry you did not see that but glad we were able to get that info to you. While this type of review is rare for our property, we value honest feedback and use it as an opportunity to improve. We are always listening to our guests and making updates so future visitors have the best possible experience. Thank you again for sharing your thoughts.